Summary
Overview
Work History
Education
Skills
Timeline
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Maranda Shuster

Dresden

Summary

Dynamic Sales Processor with a proven track record at Clayton Homes of Frazeysburg for almost 5 years while excelling in detail-oriented data processing and effective conflict resolution. Achieved significant operational improvements and enhanced customer satisfaction through strong organizational and communication abilities while driving successful project completions and fostering lasting client relationships.

Overview

9
9
years of professional experience

Work History

Sales Processor

Clayton Homes of Frazeysburg
02.2021 - Current
  • Assists customers as a liaison between their lender, title company and contractors to ensure smooth communication.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Schedule, complete, and celebrate closings with lenders, title companies, notaries and customers.
  • Create and Verify Sales agreements, draw schedules and construction contract details.
  • Obtain Builders Risk Policies
  • Process FHA loan requirements I.e ordering engineered foundation drawings, Foundation inspections, Initial and Final Compliance inspections, well tests, termite treatments and providing copies of these items to lenders.
  • Request and process draw affidavits throughout the construction process to ensure we are in Trust at all times.
  • Complete Builder Registration paperwork for new lenders
  • Assist with other positions throughout our office when short staffed. Such as, Service Path operations, Relocation cards, Bill of ladings, Purchase Orders, and cash management.
  • Monitor projects during the processing, closing, construction and booked stage to ensure each stage is completely accurately and efficiently.
  • Review each file to ensure it is clear in deal tracker and assist Jake with booking.
  • Assist the Titling department with any corrections they may need to obtain Title work.

Sales Manager

Acceptance Now
05.2016 - 01.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased profit margins by effectively controlling budget and overhead and preventing loss of merchandise.
  • Trained Sales Assistants and contributed to 5 of them being promoted to Sales Managers of their own locations and several as assistant managers.
  • Traveled throughout Ohio and West Virginia to Train newly hired Sales Managers
  • Cultivated relationships with various Venders to increase partnership and drive Sales.
  • Created a profitable store location within 2 months of opening a newly established location
  • Received recognition for highest Gross Profits, Benefits Plus membership enrollment and Sales Growth.
  • Strictly managed Profit and Loss margins.
  • Worked with local courts to implement replevins and obtain replevin bonds for stolen merchandise.
  • Participated in the District Manager in Training program
  • Cash management
  • Create Schedules based off of employee availability to ensure store coverage at all times.
  • Interview Job Candidates and process paperwork for newly hired candidates

Education

Associate of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
02-2021

Skills

  • Detail-oriented data processing
  • Supplier collaboration
  • Administrative oversight
  • Scheduling and calendar management
  • Effective conflict resolution
  • Proficient in conveying information clearly, both verbally and in writing
  • Customer service expertise
  • Strong organizational abilities
  • Ensure regulatory compliance

Timeline

Sales Processor

Clayton Homes of Frazeysburg
02.2021 - Current

Sales Manager

Acceptance Now
05.2016 - 01.2021

Associate of Science - Business Administration And Management

Colorado Technical University

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Maranda Shuster