Maranda Thurmond
Select One,Texas
Summary
Proven leader and strategic planner, adept in project management and team leadership. Skilled in inventory audits and effective communication, consistently exceeds targets through critical thinking and detail-oriented approaches. Eager to find a position with a stable company that will allow me to grow and expand my knowledge as well as grow into a long term career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parts Facilitator
ProPetro Services
06.2023 - Current
- Pull orders for Technicians, Third-Party, and other personnel based on parts requests/work orders that are received.
- Ensure timely and accurate movement of all parts in and out of the system.
- Deliver materials to departments or bays and complete transaction.
- Provide parts look-up for technicians and third-party per request.
- Check out equipment as well as test it to make sure its good.
- Maintain required paperwork and records.
- Provide exceptional customer service.
- Document and report any discrepancy, damaged items, shortages, or unidentified packages to the supervisor.
- Develop understanding of warehouse layout and how to locate materials.
- Help with Return Merchandise Authorizations (RMAs).
- Work with team and supervisor to develop and implemented organizational systems to better maximize proficiency.
- Provide good housekeeping.
- Safely operate material handling equipment.
- Maintain compliance with Health, Safety, and Environmental (HSE) policies by completing all required HSE training; monthly KPAs and always wear proper personal protective equipment (PPE).
- Utilize programs such as Wasp, Power Apps, Coupa, Outlook, Teams, Excel and Word
- Accomplishments: provided a more efficient way to locate parts in vinmars which maximized proficiency in training and pulling parts and helped with updating the locations and counts of these.
Cashier Team Lead
Brake Time
03.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Maintained stock to meet expected customer demand.
- Learned duties for various positions and provided backup at key times.
- Monitored sales volume and inventory to accurately place orders for stock replenishment and reduce stock outs and write offs.
- Assisted with setting weekly schedules for cashiers.
- Conducted weekly cycle counts and record out of dates, and broken/damaged product to proficiently manage inventory.
- Check in vendors as well as verify product brought in at deliveries.
- Complete fuel surveys.
- Utilize Excel, Word, Outlook, Modisoft and Ruby software
- Accomplishments: contributed to 40% sales increase just this year by reducing write offs and stock outs and making sure there is shift coverage.
Inventory Manager
TOPS LLC
10.2021 - 04.2023
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Receiving, storing and transferring stock as well as tracking and fulfilling orders and returns.
- Established re-order points and monitored supplier performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Request and submitted purchase orders for technicians, as well as create Bill of Ladings and packing slips.
- Order parts from vendors and submit for purchase order numbers.
- Conducted cycle counts weekly and hard counts monthly.
- Updated receiving log daily
- Maintain good housekeeping of warehouse and parts trucks.
- Collaborated with manufacturing and supply chain management.
- Parts Runner: deliver materials out to field technicians at location as well as pick up parts from vendor when they were unable to be delivered. Was on call for after hours assistance to field technicians.
- Utilize Outlook, Excel, Word, Boxstorm, and Clearspider
- Accomplishments: Implemented and maintained an inventory from no existing system
COVID-19 Contact Tracer
Brooksource
01.2021 - 09.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
- Lent daily assessment of health screen and symptom data.
- Increased case resolution rates by maintaining organized records of all contact tracing activities.
- Exceeded contact tracing targets, consistently handling a high volume of cases while maintaining exceptional attention to detail.
- Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
- Clarified misconceptions about the virus, sharing accurate information during contact tracing calls.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Collaborated with public health officials to ensure timely follow-up and support for quarantined contacts.
- Assisted in minimizing virus spread through consistent monitoring of affected individuals'' symptoms and compliance with guidelines.
- Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within the contact tracing process.
- Utilize Teams, Outlook, Excel and multi-line phone system
Teller
Mr. Payroll
07.2020 - 01.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Handled various accounting transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Calculated fees due, interest and change for customer transactions.
- Order, deposit, and audit cash at the location daily.
- Ensure weekly change orders are sent every Friday night.
- Ensure all logs are filled out completely and correctly every week.
- Ensure check log and time sheets are faxed every Monday.
- Process daily open and close paperwork.
- Utilize Outlook, Word, Excel and Power Check.
Administrative Assistant
Spec's Wines, Spirits & Finer Foods
01.2020 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Entered daily invoices.
- Enter daily and weekly sales.
- Processed orders by phone, invoices and emails.
- Received and processed payments from clients.
- Consistently kept inventory sheets up to date with stock items.
- Created lists/ key sheets of all product in warehouse based on brand and type.
- Utilized Outlook, Excel, Word, and Telnet
Receptionist
Sports Clips
11.2016 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Worked along side manager/area manager team, this team was responsible for running all locations in the area.
- Advertised merchandise and received/ order stock based on sales.
- Completed daily open and close paperwork.
- Utilized programs such as Word and Excel to perform daily duties.
Education
GED -
Richard Milburn Academy
Midland05.2017
Skills
- Strategic Planning
- Project Management
- Team Leadership
- Order Processing
- Inventory Audits
- Data Collection
- Critical Thinking
- Organized and detail-oriented
- Paperwork Processing
- Effective Communication
Certification
CPR Certified
H2S Certified
Forklift Certified
Public Notary
Timeline
Parts Facilitator
ProPetro Services
06.2023 - Current
Cashier Team Lead
Brake Time
03.2023 - Current
Inventory Manager
TOPS LLC
10.2021 - 04.2023
COVID-19 Contact Tracer
Brooksource
01.2021 - 09.2021
Teller
Mr. Payroll
07.2020 - 01.2021
Administrative Assistant
Spec's Wines, Spirits & Finer Foods
01.2020 - 05.2020
Receptionist
Sports Clips
11.2016 - 09.2017
GED -
Richard Milburn Academy
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