Maranda Vandewiele
Brooklyn,NY
Summary
Experienced in Customer Service, Hospitality, Education, Technology, and Music Industry spaces. Versatile, wide-spanning background in fast-paced, high pressure environments.
Overview
10
10
years of professional experience
Work History
Bartender | Server
Henry's End
02.2024 - Current
- Create craft cocktails using precise measurements and techniques
- Prep batch cocktails and mixers for on-the-fly use
- Quickly respond to service bar requests and prepare and serve drinks to the entire restaurant as a solo bartender
- Carefully time the firing of meal courses throughout dinner shifts
- Grow knowledge of wine and spirits through reading materials, coursework, and sampling.
Manager of Customer Success | School Ambassador
Kaymbu
01.2023 - 11.2023
- Supported schools with using technology to streamline daily workflows
- Collaborated closely with school administrators and educators to understand their needs and respond with tailored solutions
- Managed end-to-end onboarding process for new clients, including coordinating product implementation, delivering training sessions, and providing technical support
- Hosted live webinars and in-person trainings to support educators
- Worked with teachers to implement best practices in the classroom for curriculum, instruction, lesson planning, and documentation.
Bartender | Door Person
The Jungle Music Club
07.2022 - 12.2022
- Venue bartending during full-house concerts and performances
- Provided fast-paced and friendly customer service to a diverse customer base
- Worked collaboratively with one bartender and barback, exercised clear communication with team
- As door person, selling and taking tickets, ensuring safety of club attendees with security responsibilities, and checking for valid, 21+ IDs
- Operated POS accurately and efficiently.
Preschool Mentor Teacher
Boston University Children's Center
12.2021 - 11.2022
- Collaborated with and mentored eight lead preschool teachers, two float teachers, and over ten student teachers through training, observation, suggestions, and modeling
- Acted as a pedogogista for our Preschool Program and established weekly Intentional Learning Communities using the School Reform Initiative framework
- Advocated for teachers and listened deeply to feedback to relay to administration at our weekly leadership meetings
- Led center-wide initiatives through delivering professional development, running book clubs, and providing one-on-one coaching
- Implemented center-wide changes by improving the assessment and conference process, designed coverage plans to ensure prep-work time for teachers
- Structured our annual Prep Week and set up our professional development sessions; recruited Anti-Bias Education training and Reggio-inspired documentation training
- Created strong connections and built close relationships with children, teachers, administration, and families.
Manager of Customer Success | School Ambassador
Kaymbu
02.2019 - 11.2021
- Supported schools with using technology to streamline daily workflows
- Collaborated closely with school administrators and educators to understand their needs and respond with tailored solutions
- Managed end-to-end onboarding process for new clients, including coordinating product implementation, delivering training sessions, and providing technical support
- Hosted live webinars and in-person trainings to support educators
- Worked with teachers to implement best practices in the classroom for curriculum, instruction, lesson planning, and documentation.
Preschool Teacher | Team Coordinator
Peabody Terrace Children's Center
02.2014 - 01.2019
- Created emergent curriculum that was child-centered, developmentally appropriate, and Reggio-Emilia inspired from observational data, formal assessment, and narrative documentation
- Managed behavior using research-based practices and classroom management strategies
- Supported children and families of diverse backgrounds with daily in-person, email communication, and weekly documentation of student learning
- Facilitated communication between administration and the Preschool Two teaching team as Team Coordinator, led weekly team meetings, which covered curriculum planning, conversations about the development of students, and classroom systems
- Developed professional skills and knowledge in Anti-Bias education, Reggio-Emilia inspired educations, assessment, teaching diverse learners, literacy development, and other topics continuously during employment.
Bartender | Server | Barback | Door Person
The Middle East Restaurant and Nightclub
03.2016 - 09.2018
- Tended bar throughout five different fast-paced, high-volume venue bars and three restaurant bars
- Provided attentive, personable service to diverse customer base
- Accommodated touring and local bands and performers with green room service
- Ensured safety of patrons while accommodating their experience.
Staff Writer
Allston Pudding
07.2017 - 04.2018
- Wrote and edited local community-focused pieces
- Attended live performances to provide reviews about touring and local acts
- Collaborated with a team of writers, photographers, and editors to elevate up-and-coming performers in the community.
Education
Bachelor of Arts - English and Creative Writing
University of Massachusetts Boston
05.2013
Skills
- Suggestive Selling
- Beverage Preparation
- Basic accounting
- Food Running
- Customer Service
- Staff Management
- Team training and development
- Clear and effective communication
- New Hire Training
- Responsible Alcohol Service
- Team player attitude
Timeline
Bartender | Server
Henry's End
02.2024 - Current
Manager of Customer Success | School Ambassador
Kaymbu
01.2023 - 11.2023
Bartender | Door Person
The Jungle Music Club
07.2022 - 12.2022
Preschool Mentor Teacher
Boston University Children's Center
12.2021 - 11.2022
Manager of Customer Success | School Ambassador
Kaymbu
02.2019 - 11.2021
Staff Writer
Allston Pudding
07.2017 - 04.2018
Bartender | Server | Barback | Door Person
The Middle East Restaurant and Nightclub
03.2016 - 09.2018
Preschool Teacher | Team Coordinator
Peabody Terrace Children's Center
02.2014 - 01.2019
Bachelor of Arts - English and Creative Writing
University of Massachusetts Boston