Maranda Wheeler
Caldwell,Idaho
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
Balcones Psychiatry And Mental Health
2020.06 - Current
- Oversee daily workflow and make adjustments as needed
- Responsible for appointment scheduling for multiple providers using TherapyNotes System
- Complete new patient inquiries and schedule new patients with appropriate provider.
- Responsible for the administrative email where an average of 40 emails is received in one work day
- Complete insurance verification for new and established patients
- Responsible for collecting payment for appointments
- Complete patient refill requests for prescribed medication(s)
- Responsible for Prior Authorization documents requested by insurance companies for medication
- Responsible for patient termination
Lead Customer Support Manager
Raise The Bottom
2017.09 - 2020.05
- Check in patients using Methasoft System.
- Responsible for the intake process with new patients.
- Complete records request by faxing to responsible party.
- Complete incoming and outgoing medical records request.
- Responsible for end of day deposit.
- Establish rapport with clients.
- Responsible for new patient orientation; includes policy and procedure education, financial cost, DEA requirements.
- Responsible for scheduling patients with appropriate staff based on client’s needs (i.e., counselors, nurse practitioners, and doctors.)
- Responsible for training new employees
Assistant Manager
Sonic Drive-In
2014.04 - 2017.09
- Respond to customer complaints or suggestions accordingly.
- Complete daily inventory, including ordering needed supplies and food.
- Responsible for closing procedures and completion of nightly bank deposit.
- Responsible for employee training, education, scheduling, and reprimands.
- Establish employee themes for building rapport.
- Marketing: Establish relationships with surrounding businesses; Arrange events to aid in increased sales.
- Responsible for submitting payroll.
Education
High School Diploma -
Skyview High School
Nampa, ID05.2013
Skills
- Communication
- Phone etiquette
- Scheduling
- Organizing and planning
- Prioritization
- Adaptability
- Time management
- Empathy
- Friendliness
- Reliable
- Management skills
- Insurance verification
Timeline
Office Manager
Balcones Psychiatry And Mental Health
2020.06 - Current
Lead Customer Support Manager
Raise The Bottom
2017.09 - 2020.05
Assistant Manager
Sonic Drive-In
2014.04 - 2017.09
High School Diploma -
Skyview High School
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