Maranda Williams
Marietta,GA
Summary
Patient Access Specialist I, with over 8 years of experience in healthcare and administrative roles, excelling in patient care, data entry, and communication. Demonstrates a visionary approach to enhancing patient satisfaction by consistently exceeding call targets and resolving issues effectively. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction. Brings positive attitude and commitment to continuous learning and growth.Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
WellStar Kennestone Hospital
05.2024 - Current
- Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by the patients third party payer.
- Consistently demonstrates the ability to organize work, recognizes and establishes appropriate work priorities, and completes work in a productive manner.
- Resolves error and applicable Claim, DNB, and Patient WorkQueues
- Assists physicians and their office staff to expedite scheduling, pre-admission, Medicaid screening and pre-certifications on all accounts.
- Interviews all inpatients and select (self-pay) outpatients at time of registration, or at least within 24 hours of admission, to verify complete insurance and financial information, explain financial policies, and collect the estimated self-pay balance.
Patient Service Representative
Benevis Corporate
11.2021 - 04.2024
- Manage 60+ calls hourly, exceeding targets, boosting patient satisfaction.
- Quickly resolve patient issues, ensuring clear communication with medical staff.
- Maintain precise patient records, verify details for accurate billing.
- Collaborate with medical staff to improve compliant resolution, ensuring patient satisfaction.
- Implement feedback from calls to identify service improvements, fostering continuous enhancement.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated with healthcare providers to obtain necessary documentation for claims processing.
Receptionist
McBride Academy
06.2019 - 08.2020
- Managed inventory, ensuring stock levels met operational needs, enhancing office efficiency.
- Maintained a welcoming reception area, improving visitor satisfaction and first impressions.
- Handled calls, providing accurate information, fostering strong client and vendor relationships.
- Directed mail efficiently, ensuring timely communication and workflow.
- Welcomed visitors with professionalism, offering knowledgeable assistance and support.
Administrative Assistant
Southern Care Hospice
10.2017 - 04.2019
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Educated families and community members about domestic violence, including its impact on children.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Promoted social, emotional, and physical health through diverse activities.
Education
Master of Healthcare Administration -
Belhaven University
Jackson, MS05.2021
Bachelor of Science Healthcare Administration - undefined
Jackson State University
12.2018
Skills
- Quality Assurance
- Health Insurance
- Medical terminology
- HIPAA compliance
- Insurance billing
- Specialist referrals
- Benefits explanation
- Co-payment collection
- Patient Care
- Referral coordination
- Registration and scheduling
- Patient Advocacy
- Regulatory Compliance
- Crisis Management
- Workflow Optimization
- EPIC Expertise
- Patient monitoring
- ADL support
Timeline
Patient Access Specialist
WellStar Kennestone Hospital
05.2024 - Current
Patient Service Representative
Benevis Corporate
11.2021 - 04.2024
Receptionist
McBride Academy
06.2019 - 08.2020
Administrative Assistant
Southern Care Hospice
10.2017 - 04.2019
Bachelor of Science Healthcare Administration - undefined
Jackson State University
Master of Healthcare Administration -
Belhaven University