MARANDA WILSON
FORT TOWSON,OK
Summary
Driven professional with a proven track record in customer service excellence and cash handling, honed across roles at Casey's General Store and various healthcare settings. Demonstrates exceptional organizational abilities and professionalism, significantly enhancing patient and customer satisfaction. Skilled in maintaining HIPAA compliance and fostering positive relations, showcasing reliability and empathy in high-pressure environments.
Overview
16
16
years of professional experience
Work History
CASHIER
CASEY'S GENERAL STORE
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
PRIMARY CARE ASSISTANT
ELARA CARING
12.2022 - 05.2023
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
Patient Service Representative
PUSHMATAHA COUNTY HOSPITAL
06.2015 - 03.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative
MCCURTAIN MEMORIAL HOSPITAL
04.2010 - 11.2012
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Records Clerk
CHOCTAW MEMORIAL HOSPITAL
08.2008 - 03.2010
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
GED -
Fort Towson High School
Fort Towson, OK05.1993
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Time management skills
- Customer Relations
- Cleaning and sanitizing
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
Timeline
CASHIER
CASEY'S GENERAL STORE
04.2024 - Current
PRIMARY CARE ASSISTANT
ELARA CARING
12.2022 - 05.2023
Patient Service Representative
PUSHMATAHA COUNTY HOSPITAL
06.2015 - 03.2016
Patient Service Representative
MCCURTAIN MEMORIAL HOSPITAL
04.2010 - 11.2012
Medical Records Clerk
CHOCTAW MEMORIAL HOSPITAL
08.2008 - 03.2010
GED -
Fort Towson High School
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