Bachelor Of Science - Criminal Justice
Charleston Southern University
2003 - 2007
Maranda Winn
Veterinary Receptionist
Moncks Corner ,SC
Timeline
Receptionist/Front Office
Mt Holly Veterinary Clinic
01.2000 - Current
Work History
Receptionist/Front Office
Mt Holly Veterinary Clinic
Goose Creek, SC
01.2000 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Organized paperwork such as charts and reports for office and patient needs.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
- Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Education
Bachelor Of Science - Criminal Justice
Charleston Southern University
Charleston, SC 2003 - 2007
Skills
- Telephone Management
- Customer Interaction
- Reminder Calls
- Front Desk Operations
- Referral Verification
- Records Maintenance
- Office Supplies and Inventory
- Patient Callbacks
- Medical Records Management
- Call Transfers
- Exam Room Preparation
- Veterinary Terminology
- Effective Multitasking
- Checking Patient Details
- Telephone Etiquette
- Typing and Filing
- Product Recommendations
- Medication Dispensing
- Verbal and Written Communication
- Appointment Scheduling
- Lab Work Documentation
- Scheduling Tests and Procedures
- Payment Scheduling and Collection
- Organization and Time Management