Summary
Overview
Work History
Education
Skills
References
Timeline
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MARANDA YAAMEEN

Edgewater,USA

Summary

Dynamic Customer Service Sales Agent with a proven track record at Sabre Glbl Inc, excelling in Synxis proficiency and exceptional conflict resolution. Achieved top-quality assurance call scoring by effectively booking and upselling for over 40,000 properties globally. Renowned for an energetic attitude and white-glove service, consistently earning customer accolades. Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

15
15
years of professional experience

Work History

Customer Service Sales Agent

Sabre Glbl Inc
05.2019 - 05.2024
  • Booked 85-90% of all incoming sales calls
  • Booked for over 40,000 national and international properties
  • Received consistent Woo-Hoos Customer Kuddos to management for and outstanding call
  • Deescalated customer service issues while being calm and patient
  • Assisted Global clients
  • Translated different currencies to the American dollar
  • Maintained Top Percent for Quality Assurance Call scoring
  • Maintained professionalism while keeping calls below the AHT average handle time per call
  • Cross selling
  • Educated clients on different options across the Synixis Platform

Key Holder/ Supervisor

BCBGMAXAZRIA, Aurora,IL
Aurora, IL
09.2013 - 11.2013
  • Responsible for opening and closing procedures.
  • Generated in-store sales through social media networks.
  • Individually, increased sales by $30,000 in less than 30 days.
  • Encouraged the team to increase daily sales by leading by example on the sales floor.
  • Worked with teammates one-on-one to problem-solve, improve sales strategies, and elevate the customer service experience.
  • Oversaw and executed shipment, promotions, and replenishment processes.
  • Oversaw and executed the damages and transfer process.
  • Maintained a fully stocked and organized cash wrap, free of clutter and debris.
  • Effectively communicated expectations, goals, and progress to the team ongoing.
  • Provided exceptional customer service to every single customer, on and off the sales floor.
  • Oversaw price changes, marketing/signage, markdowns, store supplies, cash wrap process, store repairs and maintenance, store cleanliness standards, and physical inventory preparation.
  • Coordinated and styled floor mannequins.
  • Partnered with the store director to create floor plans.
  • Maintained client relationships through the management of a personal client book.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Maintained a safe and secure environment within the store.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Coordinated with other departments to ensure smooth operations.
  • Managed employee attendance records and monitored adherence to policy.
  • Responded promptly to customer inquiries regarding product availability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Conducted regular team meetings to discuss progress and challenges.
  • Created promotional displays that increased visibility of merchandise.

Visual Merchandiser Supervisor

United Colors Of Benetton
Aurora, IL
07.2013 - 09.2013
  • Responsible for opening and closing procedures.
  • Assisted the Store Manager in the execution of company directives to create an impactful, clean, and organized store presentation.
  • Oversaw store set execution and promo changes while conducting sell-thru strategies.
  • Ensured all marketing was correct and reflected the company standards.
  • Utilized daily cleaning checklist to ensure completion of daily, weekly and monthly actions.
  • Forwarded pictures as directed and partnered with visual/merchandise team in corporate.
  • Created and maintained visual standards, shipment transfers, back room management, cycle counts and damages.
  • Assisted Store Manager to create a client centric environment utilizing company selling programs.
  • Inspired and influenced team members to create an optimal selling culture in the store.
  • Helped team members to gain and maintain a reliable clientele.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Developed effective strategies to ensure optimal store layout and product display.
  • Created and maintained visual merchandising standards, guidelines, and policies.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Cleaned and organized display cases, shelves and aisles.
  • Restructured merchandising strategy to promote high value and products.
  • Conducted regular audits of store environments to assess potential improvements in product presentation.
  • Presented updated floor plans and design strategy to store management.
  • Ensured compliance with safety regulations and brand standards while setting up displays.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Collaborated with assistant merchandisers to draft, design and develop new project and display ideas and presented results to supervisors.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Analyzed sales data to identify trends in customer preferences.
  • Managed budgeting requirements for design materials used in creating visual displays.
  • Provided guidance on inventory management and replenishment of stock.
  • Built effective partner store relationships to improve customer satisfaction.
  • Assisted customers by providing product knowledge and assistance in selecting items according to their needs.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
  • Orchestrated compelling visual merchandising strategy throughout major department store chain with multiple retail outlets, boosting customer traffic, and sales volume.
  • Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.

Personal Shopper

J.Crew
Chicago, IL
04.2011 - 11.2011
  • Booked personal shopping appointments for customers around the country.
  • Increased sales by 25% in six months.
  • Responsible for over $500,000 in retail sales.
  • Organizing events for clients to build their wardrobes.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Asked store associates for help locating missing products.
  • Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
  • Completed pickup and shopping orders for customers within local area.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Researched new products and brands to offer customers the most up-to-date selection.
  • Greeted and assisted customers to foster positive experiences.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed and maintained client profiles, including style preferences, sizes, and budget requirements.
  • Produced sales documents, finalized deals and filed records.
  • Created and presented digital lookbooks for clients to visualize outfits and make selections.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Collaborated with store personnel and brand representatives to secure the best deals for clients.
  • Suggested comparable products to replace out-of-stock items.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Secured and stored items until customer pickup.
  • Maintained accurate records of all purchases made by customers.
  • Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
  • Provided fashion advice and recommendations to clients to enhance their personal style.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Attended fashion shows and industry events to stay informed on emerging trends and designers.

Buyer Intern

Sensual Steps Shoes
Chicago, IL
06.2009 - 06.2009
  • Selected the best brands and styles of shoes from many makers.
  • Visual merchandising and marketing.
  • Coordinated special events that allowed the customers to take advantage of special sales and promotions.
  • Monitored stock levels against forecasted demand ensuring adequate supply without overstocking.
  • Ensured timely delivery of requested items while staying within budgetary constraints.
  • Added new vendors and products into system and keyed in special shipping codes when needed.
  • Adhered to organizational policies related to purchasing procedures and corporate compliance regulations.
  • Researched suppliers to identify competitive prices and ensure quality standards were met.
  • Managed communications between internal stakeholders regarding changes in product specifications or delivery dates.
  • Analyzed customer needs and identified potential new vendors to meet those requirements.
  • Maintained accurate records of all invoices and purchase orders in the ERP system.
  • Provided input into procurement planning processes including budgeting, forecasting, supplier selection.
  • Drove customer feedback to deliver information to management for corrective action.
  • Interpreted data from various sources such as financial statements or market surveys.
  • Implemented strategies to reduce costs associated with purchasing activities.
  • Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
  • Evaluated vendor performance based on criteria such as quality of goods or services provided.
  • Negotiated favorable contracts and determined lowest possible cost, factoring in quality, and reliability, by analyzing data.
  • Negotiated with suppliers to secure favorable terms and conditions for materials or services purchased.
  • Investigated and analyzed client complaints to identify and resolve issues.

Education

BFA - Fashion Design

Columbia College Chicago
05.2013

Skills

  • Proficient in CSR Systems
  • Synxis Proficiency
  • VDI
  • Genesys
  • Computer software-savvy
  • Microsoft Suite
  • Excel
  • Great team player
  • Quality Assurance
  • White glove customer service experience
  • Service and support
  • Great listener
  • Strong communicator
  • Conflict resolution
  • Quality-focused
  • Solution-Focused Approach
  • Sales
  • Outgoing and energetic attitude
  • Increased sales and growth
  • Upselling products and services

References

References available upon request.

Timeline

Customer Service Sales Agent

Sabre Glbl Inc
05.2019 - 05.2024

Key Holder/ Supervisor

BCBGMAXAZRIA, Aurora,IL
09.2013 - 11.2013

Visual Merchandiser Supervisor

United Colors Of Benetton
07.2013 - 09.2013

Personal Shopper

J.Crew
04.2011 - 11.2011

Buyer Intern

Sensual Steps Shoes
06.2009 - 06.2009

BFA - Fashion Design

Columbia College Chicago

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MARANDA YAAMEEN