Microsoft Office 365
Maranda B. Davis
Rosenberg,TX
Summary
Motivated leader with strong organizational and prioritization abilities seeking a position within a professional environment providing the opportunity for growth and career advancement. Dependable,bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.
Overview
23
23
years of professional experience
Work History
Support Services Team Leader
The Harris Center For Mental Health And IDD
Houston, TX 77074
01.2010 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Compliance Reviewer
The Harris Center For Mental Health And IDD
Houston, TX
08.2006 - 01.2010
- Increased review accuracy by implementing a comprehensive training program for new reviewers.
- Streamlined the review process through the development of standardized templates and guidelines.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Enhanced team collaboration by regularly providing constructive feedback to fellow reviewers.
- Improved client satisfaction rates with thorough, well-structured reviews that addressed all key points.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Developed strong working relationships with clients, fostering open communication channels for addressing concerns or questions about reviews.
Education
MBA - Business Administration
University of Phoenix
Houston, TX02.2011
Bachelor of Science - Rehabilitation Services
Southern University And A & M College
Baton Rouge, LA07.1999
Skills
- Team Supervision
- Coaching
- Client Service
- Employee Evaluation
- Documentation and Reporting
- Complaint Resolution
- Quality Improvement
- Work Planning
- Mentoring
- Team Check-Ins
- Complex Problem-Solving
- Performance Improvement
Software
Excel
EPIC
Timeline
Support Services Team Leader
The Harris Center For Mental Health And IDD
01.2010 - Current
Compliance Reviewer
The Harris Center For Mental Health And IDD
08.2006 - 01.2010
MBA - Business Administration
University of Phoenix
Bachelor of Science - Rehabilitation Services
Southern University And A & M College