Marangelic Rodriguez
Boston,MA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
17
17
years of professional experience
Work History
Sales Manager
Loft
09.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Secretary
Ameri Global Services
03.2011 - 04.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
Sales Associate
Bed Bath & Beyond
03.2008 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
JC Penny Co
10.2006 - 01.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Medical Assisting
Lincoln Technical Institute
Lowell MaGED -
Lawrence High School
Lawrence, MA06.2006
Skills
- Lead Generation
- Staff Management
- Sales Tracking
- Profitability Optimization
- Team Oversight
- Solution Selling
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Loft
09.2013 - Current
Secretary
Ameri Global Services
03.2011 - 04.2013
Sales Associate
Bed Bath & Beyond
03.2008 - 09.2012
Customer Service Representative
JC Penny Co
10.2006 - 01.2007
No Degree - Medical Assisting
Lincoln Technical Institute
GED -
Lawrence High School