Marangelie Rivera
Murfreesboro,TN
Summary
Highly motivated and creative customer service professional with over 13 years of experience in different scenarios and environments. Posses great communication and interpersonal skills with the ability to work independently or as a part of a team. Known for maintaining a professional atmosphere, being creative and resourceful in any scenario.
Overview
5
5
years of professional experience
Work History
Sales Representative
Ethnix Group
07.2024 - Current
- Build strong customer relationships with new and existing customers by providing excellent customer support.
- Handled returns and exchanges according to company policies.
- Built visually appealing sales displays based on merchandising plans.
- Generate an Excel graph with store information and codes to facilitate warehouse picking and client pick up
Executive Assistant to the CFO
Ethnix Group
03.2024 - 07.2024
- Create and manage worksheet on Excel and analyzed data to compare values and patterns to help with business decisions.
- Negotiate contracts with vendors to secure cost-effective services for the office environment.
- Tracked key performance indicators of departmental project, reporting findings directly to executives.
- Maintain confidentiality of all sensitive information, upholding the company's privacy policies
- Coordinated with other departments to facility smooth operation of executive-level projects
Forklift Operator
Coca Cola Consolidated
05.2023 - 05.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Assistant to the Medical Director & Administrator
Clinica De Cirugias Ambulatorias
02.2022 - 01.2023
- Boosted team morale by fostering a positive work environment through effective conflict resolution and proactive problem-solving measures.
- Maintained a professional image for the Vice President's office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
- Ensured seamless integration of new team members with comprehensive onboarding materials, mentorship programs, and ongoing support throughout their initial transition period.
- Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
New Business Development and Data Entry
Brand Institute
03.2021 - 01.2022
- Leveraged social media platforms to connect with potential clients, enhancing brand recognition within target industries and markets globally.
- Increased lead generation by implementing targeted marketing strategies and conducting thorough market research.
- Provided ongoing training for team members to ensure they were equipped with the necessary skills and knowledge to succeed in their roles.
- Championed a positive work culture that encouraged collaboration, innovation, and continuous improvement within the business development department.
Front Desk Agent
Mayaguez Resort and Casino
01.2020 - 02.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests, via walk-in or phone call
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor of Science - Kinesiology
Recinto Universitario De Mayaguez
Mayaguez08.2026
Skills
- Customer Service
- Interpersonal communication skills
- Bilingual
- Sales expertise
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Ethnix Group
07.2024 - Current
Executive Assistant to the CFO
Ethnix Group
03.2024 - 07.2024
Forklift Operator
Coca Cola Consolidated
05.2023 - 05.2024
Assistant to the Medical Director & Administrator
Clinica De Cirugias Ambulatorias
02.2022 - 01.2023
New Business Development and Data Entry
Brand Institute
03.2021 - 01.2022
Front Desk Agent
Mayaguez Resort and Casino
01.2020 - 02.2021
Bachelor of Science - Kinesiology
Recinto Universitario De Mayaguez
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