Maranne Johnston

• Responsible for the Parts department operational planning.
• Track daily gross sales; ability to correctly set and maintain team budgets to meet store gross profit expectations.
• Reconcile daily parts invoices.
• Accurately track lost sales and adjust inventory through phase-in/phase-out criteria as it pertains to manufacturer and Company fill rate standards.
• Reconcile and report shortages and/or damage.
• Reconcile parts/warranty return and reports.
• Maintain departmental compliance with manufacturer warranty and policy procedures.
• Maintain tight control over parts inventory in accordance with manufacturer and Company standards.
• Ensure appropriate stock and inventory of parts and accessories by verifying the correct part numbers and quantities of all parts handed out.
• In leading our service department to maintain the highest standards of workmanship, ensuring exceptional customer experiences, and contributing to the overall success of our dealership.
• Maintain the highest standards of workmanship; provide monthly CSI advice to technicians.
• Develop and implement training schedules for technical, productive, non-productive, and non-technical personnel.
• Implement quality check systems and special job tagging.
• Resolve 100% of customer complaints within 48 hours.
• Keep the dealer informed of significant complaints, potential legal cases, and unresolved matters; maintain awareness of "lemon laws."
• Build, train, and sustain a high-quality service organization.
• Establish systems for quality checks on every job.
• Create and maintain technical resource data systems.
• Establish customer treatment standards and ensure their adherence; devise specialized processes for handling comebacks.
• Establish and maintain an organized customer follow-up and record system.
• Familiarity with and operation of automated control systems.
• Foster effective inter-departmental relationships.
• Develop systems for 100% review of checklists for car preparation.
• Communicate proficiently with customers to uphold a positive image of oneself, the dealership, and the product.

• Front counter retail/back country
• Computer skills

· Phone skills

· CDK software skills(PDA,RPX,PSPS,I,SOR,SPI,CPO,DPO,MSR,IRE, PRO,DSDA and more)

· Warranty CKD (IWPT,IWRT), Warranty portals

· Dealers portals (Ford,Chevrolet,Mopar,Subaru,Nissan,Honda,Toyota,Hyundai,fiat,Audi,Volkswagen and more)

· Shipping and receiving at dealership

· Reorganize inventory

· Front retail/sales assistant for Sale team and Service Advisors

· Employee Schedules

· Training CDK-for new employees

· Retail sale, wholesale and intercompany sales

sell parts mechanical and body to shops

· Computer skills (factory catalogs for all brands at AutoNation

owns, Microsoft office)

· Phone skills

· CDK software skills(PDA,RPX,I,SOR,SPI,CPO,DPO,DSDA and more)

· Dealers portals (Ford,Chevrolet,Mopar,Subaru,Nissan,Honda,Toyota,Hyundai,fiat and more)