Marantini Elizee

Dynamic and results-driven professional with a proven track record at Knighted Gaming, excelling in customer service and problem resolution. Skilled in cash handling and data entry, I consistently enhance guest experiences while meeting productivity goals. My proactive approach and strong teamwork have led to increased satisfaction and operational efficiency.

• Cashier, Pollo Tropical, 11/01/17, 04/30/19, Sunrise, FL, Implemented new customer service strategies, increasing customer satisfaction by about 5% in my first year and strong conflict resolution and active listening skills., Operated POS cash register, handled daily transactions and provided exceptional customer service., Proactively kept products and services to include the latest offerings, deals, and sales to allow for each customer to get the best value., Follow and enforce procedures to ensure safe food preparation, assembly, and presentation., Management store inventory over a variety of foods ensuring everything was in stock.
• Customer Service Representative/Call Center, Double Positive, 04/01/18, 02/28/22, Sunrise, FL, Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 15% annually., Maintaining solid customer relationships by handling questions and concerns with speed and professionalism., Data entry and research as required to troubleshoot customer problems.
• Sales Advisor, H&M, 04/01/19, 06/30/20, Sunrise, FL, Maintained a clean, organized inventory and carefully chose displays of rotating seasonal clothing and accessories., Anticipated customer needs, and provide them with excellent customer service while upholding brand standards., Accurately operated POS system transactions including credit, cash, exchanges, returns and refunds to ensure accurate cash flow., Proactively stayed informed about the store's latest sales offerings and was a top loyalty provider signing up about 20+ guest per day to help meet target loyalty goal., Ensure accurate inventory counts for over 500 items by counting stocks and timely identifying any inconsistencies.
• Fulfilment, Target, 10/01/20, 02/28/23, Plantation, FL, Fulfilling orders for guests in the promised order times to deliver guest demand. Meet productivity metrics and other fulfillment goals., Follow safety guidelines, operating procedures, product freshness, and quality standards; follow food safety guidelines when handling, displaying, and/or storing food items., Knowledge of tools, products, and services available in the entire store, and specific to your area, to solve issues for the guest and improve their experience.
• Game Associate, Knighted Gaming, 02/01/23, Present, Pompano Beach, FL, Monitor and regulate live card games by verifying payouts, calculating bonuses, enforcing rules, and ensuring accurate, secure game operations., Deliver professional guest support by maintaining a positive gaming environment, assisting dealers, answering questions, and resolving issues calmly and efficiently., Follow company procedures and gaming regulations while demonstrating strong mental math, dependable attendance, flexible scheduling, and teamwork to keep table operations running smoothly.