Maranyelis Santiago
Trenton
Summary
Dynamic customer service professional with extensive experience at Pit Financial Insurance, excelling in policy administration and data entry. Proven ability to enhance customer satisfaction through effective problem-solving and meticulous record-keeping. Adept at managing financial transactions while ensuring compliance with regulatory standards, demonstrating strong attention to detail and organizational skills.
Overview
6
6
years of professional experience
Work History
Insurance Customer Service Representative
Pit Financial Insurance
Elizabeth
01.2019 - 12.2019
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Verified accuracy of customer data entered into the system.
- Processed new policy applications and updated existing policy documents.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
Cashier Assistant
Expo 2000
Elizabeth
01.2017 - 12.2018
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
Customer Service Cashier
Kohls Department Store
Elizabeth
06.2014 - 08.2016
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
High School Diploma -
Puerto Rico
Puerto Rico06-2004
Skills
- Customer service
- Policy administration
- Data entry
- Transaction processing
- Customer relationship management
- Financial transactions
- Attention to detail
- Time management
- Problem solving
- Record keeping
- Organization
- Insurance terminology
- Recordkeeping organization
- Team collaboration
- Document control
- Data entry software
- Multitasking capacity
Languages
English
Professional
Spanish
Professional
Timeline
Insurance Customer Service Representative
Pit Financial Insurance
01.2019 - 12.2019
Cashier Assistant
Expo 2000
01.2017 - 12.2018
Customer Service Cashier
Kohls Department Store
06.2014 - 08.2016
High School Diploma -
Puerto Rico
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