Maranyelly Vega
The Bronx,NY
Summary
Dynamic professional with extensive experience in healthcare and administrative support, including roles at Argus Community. Bilingual in Spanish, skilled in Microsoft Office Suite and CASAC-T. Proven ability to enhance client care through compassionate communication and efficient case management, consistently achieving optimal outcomes in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Receptionist
The Wartburg Adult Care Community, Mt. Vernon
03.2004 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
- Answere phone promptly and directed incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintaine a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Respond to inquiries from callers seeking information.
Care Manager
Argus Commuity
11.2008 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
Case Management Technician
Argus Community
06.2007 - 11.2008
- Assisted in completion of initial/re-assessment.
- Conduct home visits and/or visit clients to follow-up on medical/mental health, medication adherence, finances and overall well being.
- Provide support and escort to assist client's with attending appointments with providers.
- Maintained minimum of 25 billable hours per week.
Community Follow-up Worker
Argus Community
07.2006 - 06.2007
- Maintained medical update/Assisted case management team in scheduling and obtaining needed documentation.
- Carried and responded to the 24- hour client emergency phone as assigned.
- Assisted care management team in following up on client .
- Cleaned and straightened work areas to maximize productivity and safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Claim Processor
Allstate Insurance Co
10.1999 - 03.2004
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
CASAC-34241 Trainee
VIP Community Services
The Bronx, NY12-2016
Associate of Applied Science - Human Services
Borough of Manhattan Community College
New York, NY06-1998
Skills
- Bilingual (Spanish Speaking)
- Microsoft Office Suite
- Administrative Support
- CASAC-T
- Sigma Care
Timeline
Care Manager
Argus Commuity
11.2008 - 07.2024
Case Management Technician
Argus Community
06.2007 - 11.2008
Community Follow-up Worker
Argus Community
07.2006 - 06.2007
Receptionist
The Wartburg Adult Care Community, Mt. Vernon
03.2004 - Current
Claim Processor
Allstate Insurance Co
10.1999 - 03.2004
CASAC-34241 Trainee
VIP Community Services
Associate of Applied Science - Human Services
Borough of Manhattan Community College
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