Marawan Elgamal

Work History

Rainbow Shops

Brooklyn, NY

09.2021 - 07.2023

Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Developed sales strategy based on research of consumer buying trends and market conditions.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Established and maintained operational standards for 63 locations.
Launched over 21 new locations through effective management of property acquisitions and construction and financial planning.
Improved customer experience by creating custom showrooms across retail locations.

Rainbow Shops

Brooklyn, NY

03.2009 - 08.2021

Held meetings with director to identify techniques to overcome sales obstacles.
Built positive and productive relationships with store and field leadership.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Supervised 20 locations to enforce high-quality standards of operation.
Optimized in-store merchandising and monitored inventory availability to increase sales.
Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
Optimized team performance with newly implemented sales and merchandising procedures.

Rainbow Shops

Brooklyn, NY

01.2007 - 02.2009

Completed point of sale opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory control, cash control, and store opening and closing procedures.
Approved regular payroll submissions for employees.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assisted with hiring, training and mentoring new staff members.

SunTrust Banks Inc

Fort Myers, FL

03.2004 - 01.2007

Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and delivered engaging sales presentations to convey product benefits.
Trained and mentored new sales representatives.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Managed customer accounts to secure customer satisfaction and repeat business.

Crosslands Transportation Inc

Long Island City, NY

11.1999 - 01.2004

Evaluated employee records and productivity and submitted evaluation reports.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed office operations while scheduling appointments for department managers.
Coordinated special projects and managed schedules.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Controlled finances to lower costs and keep business operating within budget.
Assisted in organizing and overseeing assignments to drive operational excellence.