Marayah Contreras
Albuquerque,NM
Summary
Dynamic Shift Leader at Baskin Robbins with a proven track record in team motivation and customer service excellence. Expert in cash handling and inventory management, successfully reducing waste and enhancing operational efficiency. Committed to fostering a positive work environment while resolving customer issues to boost satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Albuquerque, NM
03.2026 - Current
- Prepared high-quality beverages while adhering to Starbucks' standards and recipes.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Managed daily inventory, ensuring stock availability and minimizing waste through efficient ordering processes.
- Trained new team members on beverage preparation and operational procedures, enhancing team performance.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations consistently.
- Collaborated with team members to create seasonal promotions, driving customer engagement and sales growth.
- Resolved customer concerns promptly, converting negative experiences into positive outcomes through effective communication skills.
- Maintained a clean and organized workspace for optimal productivity and safety.
Shift Leader
Baskin Robins
Albuquerque, NM
03.2023 - 01.2026
- Supervised team members to ensure efficient service and product quality.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular equipment maintenance checks to ensure safety compliance and operational efficiency.
- Coordinated daily cash handling processes, ensuring accuracy in financial transactions.
- Developed training materials aimed at improving service delivery and team performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Paralegal - Paralegal Studies
Central New Mexico Community College
Albuquerque, NM05.2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
Education
true
Languages
Spanish
Limited Working
Timeline
Barista
Starbucks
03.2026 - Current
Shift Leader
Baskin Robins
03.2023 - 01.2026
Paralegal - Paralegal Studies
Central New Mexico Community College