Marayna Smith
Greenbelt,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Russett Community Association HOA
First ServiceResidential
Laurel, MD
07.2022 - Current
- Help manage 2,600 homes, 21 separate Parcels in the HOA
- Daily phone calls and emails
- Apply monthly payments to homeowners accounts
- In charge of clubhouse rental payments
- Conduct property inspections daily, weekly, and monthly
- Conduct weekly grass and trash inspections
- Correcting invoice coding errors for financial purposes
- Apply credits/ charges on homeowner accounts; apply fines on homeowners account for violations once the Due Process was followed
- Minute writer to record what took place at the Board/ Committee meetings
- Weekly work order meeting with Landscape Manager
- Account reconciliation of homeowners account ledger
- Generate violation letters, mailed, and emailed letters to owners
- Generate approval / denial letters for Architectural Modification Applications
- Generate welcome letters for new owners
- Generate letter of good standings for owners who met the requirements
- Generate Resale packages for new homeowners
- Generate weekly work order report
- Generate monthly Financial Report
- Generate monthly Architectural modification report
- Generate monthly delinquent homeowner report
- Generate monthly collection report (commercial properties included as well as homeowners account)
- Generate monthly clubhouse reservation schedule
- Avidxchange (Strongroom) certified; Avidxchange (Strongroom) for Invoices, to scan, track and pay vendors.
Assistant Property Manager
Quality 1 Property Management
Greenbelt, MD
08.2015 - 06.2022
- Portfolio of 20 properties to assist with
- Helped homeowners daily on the phone and in person
- Emails/ voice messages returned within 24 hours
- Avidxchange (Strongroom) for Invoices, to scan, track and pay vendors
- Avidxchange/Strongroom certified
- Make utility monthly payments- make payments online/ over the phone
- Parking pass distribution to homeowners onsite at properties
- Mass mailings and emails blasts sent to communities
- Oversaw a clubhouse schedule; homeowners could rent the clubhouse for certain dates
- Homeowners could rent the clubhouse for a certain number of hours, I also applied checks and money orders to the homeowners account
- Wrote violation letters, mailed, and emailed letters to owners
- Wrote approval / denial letters for Architectural Modification Applications
- Wrote welcome letters for new owners
- Wrote letter of good standings for owners who met the requirements
- In charge of making sure all Certificate of Insurances are up to date for the Associations in our software system
- Accounting: Generating Financial reports, being able to identify delinquent homeowner account, paying invoices, coding the invoices to the correct code to match the budget
- Work orders checked and placed daily; work order report done every Thursday and provided to the Manager for the Management reports for the Boards
- Printed checks for vendors and mailed them out or held them at the office for pick up
- Follow up with vendors/ owners when they have scheduled appointments
- During a staff shortage, I assisted on 53 properties for three consecutive months as I was the only assistant
- Management reports- creating the whole management report (Summary, work order report, proposals, invoices, homeowner correspondence/ community relations, financial report, and legal collection report)
- In person Board meetings
- Running Zoom Board meetings since Coronavirus happened- Monthly meetings
- Working from home due to the virus (2020-2021)
- Condo and HOA inspections
- Property walkthroughs with Board, Property manager, and Vendors
- Emergency calls after hours
- In charge of Insurance claims with the Master Insurance Policy.
Education
High School -
Eleanor Roosevelt
Greenbelt06.2016
Skills
- Budget Preparation
- Financial budgeting and reporting
- Property Inspections
- Payment Collection
- Data Entry
- Customer service-focused
- Multitasking
- Attention to Detail
Languages
English
References
Available upon request
Timeline
Russett Community Association HOA
First ServiceResidential
07.2022 - Current
Assistant Property Manager
Quality 1 Property Management
08.2015 - 06.2022
High School -
Eleanor Roosevelt