Maraynda DeMars

Receptionist at Costello Insurances Association. I take calls, let the broker know who is on the phone, and go pull the client's file from the file room. I handle renewal quotes for the clients whose insurance will be up in 90 days or less. I make sure all the files get put away in alphabetical order. As well as sending out current clients their current information for the years prior policy, letting them know we need updated pilot information.

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Answered and directed incoming calls using multi-line telephone system.

Helped people all over Arizona apply for state insurance, nutrition assistance, and cash assistance. I'd help customers apply and give status information about their cases. Take inbound calls that automatically come in. Multi-tasking all day on 2-3 different programs, all at once, on every call, I would take up to 30, sometimes more, inbound calls every day. Helping customers with any and all questions they might have that I can assist them with. Assisted customers with a warm and professional attitude.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Outbound and inbound phone operator, I speak with clients, take and process payments. Contact Consumers who owe on payday loans and collect the pass due amount. Negotiate payment plans and arrangements, process payments, and answer any concerns the consumers may have. Take care of clients' questions and concerns. In September 2019, I became a team lead in management, taking care of a team of seven. Responsibilities for that include making sure the team is working on accounts in the proper workflow. Following up on time and working as a team, as well as making money as a team.

• Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts.
• Maintained accurate records of collection activities, payments, adjustments, and other related information.
• Utilized skip tracing techniques to locate hard-to-find debtors.
• Monitored past due accounts for timely resolution within established timeframes.
• Assisted customers in setting up repayment plans that fit their financial situations.