Maraynda DeMars

Receptionist at Costello Insurances Association. I take calls, let the broker know who is on the phone, and go pull the client's file from the file room. I handle renewal quotes for the clients whose insurance will be up in 90 days or less. I make sure all the files get put away in alphabetical order. As well as sending out current clients their current information for the years prior policy, letting them know we need updated pilot information.

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Answered and directed incoming calls using multi-line telephone system.

Helped people all over Arizona apply for state insurance, nutrition assistance, and cash assistance. I'd help customers apply and give status information about their cases. Take inbound calls that automatically come in. Multi-tasking all day on 2-3 different programs, all at once, on every call, I would take up to 30, sometimes more, inbound calls every day. Helping customers with any and all questions they might have that I can assist them with. Assisted customers with a warm and professional attitude.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care. Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection. Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management. Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave. Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health. Recorded symptoms and documented medical observations to inform treatment decisions. Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients. Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed. Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times. Assisted in preparation and administration of anesthesia for surgical processes. Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.

Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines. Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care. Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques. Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics. Maintained detailed records of animal health care and diagnostic treatments. Prepared, sterilized and maintained medical instruments and equipment. Performed dental cleanings using ultrasonic scaler. Triaged incoming patients to determine treatment needs and urgency of care. Recorded symptoms and documented medical observations to inform treatment decisions. Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors. Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations. Enhanced client satisfaction by providing compassionate care for pets during their appointments. Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.