Marbelline Mateo
New York,NY
Summary
Forward-thinking executive assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Billing Geeks
New York, NY
11.2022 - Current
- Served as the primary contact for scheduling and communications. Managed the CEO's calendars, meetings, and travel, ensuring timely execution.
- Established a training system for new employees, developed training materials, and facilitated project management to ensure staff proficiency.
- Coordinated patient appointments for multiple practices, managing a complex calendar system for both clinicians and patients.
- Ensured accurate and timely submission of medical billing claims, reconciled payments, and managed patient accounts.
- Provided comprehensive administrative assistance for psychotherapy practices, including document management, correspondence, HR support, and office operations.
- Handled a wide range of administrative tasks, including preparing reports, presentations, contracts, and correspondence.
Administrative Assistant
Exec-Comm
New York, NY
01.2020 - 11.2022
- Provided high-level executive support to the CEO, COO, and global partners, managing intricate calendars to maximize time and efficiency.
- Served as the primary liaison for internal staff and external clients, ensuring prompt communication and cultivating strong relationships.
- Expertly handled complex travel logistics, including flights, accommodations, and transportation, often navigating tight deadlines and budget constraints.
- Led ad-hoc projects, such as employee engagement initiatives and internal audits, requiring smooth cross-departmental coordination.
- Spearheaded the design and implementation of a new filing system, significantly improving efficiency while maintaining exceptional organization throughout the transition.
Assistant Manager
Heyday Skincare
New York, NY
06.2018 - 01.2020
- Skilled in implementing training programs for new hires, resulting in improved staff efficiency and enhanced customer satisfaction.
- Proficient in inventory management, ensuring accurate stock levels and reducing product waste.
- Efficiently scheduled 20 estheticians and 8 hosts, avoiding conflicts and optimizing team productivity.
- Managed the cash register and reported daily store sales to the supervisor with accuracy.
- Oversaw merchandise quality control and maintained records of inventory shipments and orders.
- Created and maintained visually appealing store displays to increase foot traffic and boost sales.
Receptionist
Brookfield Properties
New York, NY
09.2014 - 06.2018
- Provided comprehensive executive support to the leadership team, including managing calendars, coordinating travel, and reconciling expenses.
- Managed a high-volume general email inbox, handling over 300 emails weekly.
- Expertly planned and executed company events, conferences, and team-building activities.
- Maintained and organized over 1,000 company files, both digital and physical, ensuring easy access and up-to-date information.
- Coordinated express mail services, including pick-up and delivery, and handled inventory unpacking and supply stocking.
- Warmly welcomed 30-50 guests per shift, managing check-in processes, and directing them to their destinations.
Education
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Executive Support
- Calendar Management
- Project Management
- Document Preparation
- Interpersonal Skills
- Administrative Procedures
- Microsoft Office & Google Workspace Proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Executive Administrative Assistant
Billing Geeks
11.2022 - Current
Administrative Assistant
Exec-Comm
01.2020 - 11.2022
Assistant Manager
Heyday Skincare
06.2018 - 01.2020
Receptionist
Brookfield Properties
09.2014 - 06.2018
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
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