Marbelys Hions Licea
Tampa ,FL
Summary
Professional healthcare provider with strong background in patient care and medical support. Demonstrates proficiency in patient interaction, medical documentation, and use of healthcare technology. Reliable team player who adapts swiftly to changing needs, always focused on achieving optimal results. Known for compassionate approach and strong communication skills, ensuring seamless collaboration in fast-paced environments. Consistently recognized for ability to assist , monitor , and ensure clean, safe environment. Known for effective team collaboration and adaptability to meet changing and needs, bringing excellent communication and problem-solving skills to role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Support Technician
BayCare
01.2010 - Current
- Assisted patients with daily activities, ensuring comfort and safety throughout care processes.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Managed approximately 10 to 15 patients to care in ratio.
- Trained new staff on best practices for patient support, promoting teamwork and consistency.
- Implemented feedback mechanisms to improve patient satisfaction and service delivery quality.
- Supported patients'' emotional well-being, providing companionship during difficult times or hospital stays.
- Contributed to an efficient healthcare team by accurately documenting vital signs and medical records.
- Maintained a clean and safe environment for patients, promptly addressing sanitation concerns.
- Improved patient mobility by guiding them through safe exercises and range of motion activities.
- Conducted routine safety checks on medical equipment, ensuring proper functionality for reliable patient care delivery.
- Identified potential health issues by conducting thorough patient assessments upon admission.
- Assisted in the training of new Patient Support Technicians, providing guidance on best practices for quality patient care.
- Monitored patient progress over time, reporting any significant changes to the appropriate medical professional promptly.
- Facilitated smooth patient transitions between departments, ensuring proper handoffs and documentation.
- Implemented infection control protocols rigorously with proper handling of contaminated materials or surfaces.
- Fostered open lines of communication among caregivers, patients, and family members for optimal information exchange.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Warmly greeted patients and visitors and made each feel welcome.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
- Delivered meals and snacks to patients in accordance with dietary requirements.
Unit Coordinator
BayCare
01.2010 - Current
- Coordinated daily operations to ensure efficient unit workflow and optimal resource allocation.
- Warmly greeted patients and visitors and made each feel welcome.
- Coordinated patient appointments and follow-ups, enhancing scheduling efficiency.
- Managed approximately more than 50 incoming calls, emails and faxes per day from customers.
- Educated patients about procedures and treatments, fostering understanding and compliance.
- Maintained accurate patient records in electronic health systems for seamless access to information.
- Assisted in scheduling meetings and managing calendars for team members to enhance communication.
- Supported documentation processes by organizing files and maintaining accurate records of activities.
- Engaged with stakeholders to gather information and facilitate effective decision-making within the unit.
- Monitored inventory levels and coordinated supply orders to meet operational needs without delays.
- Implemented standard operating procedures to improve consistency in unit performance and service delivery.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Prioritized safe care for patients, staff and visitors.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Removed trash and straightened counters to keep nursing unit area clean and neat.
- Collaborated with unit manager to maintain daily operations.
Education
Nursing Pre-Requisites - Nursing
Hillsborough Community College
Tampa, FL07-2028
Nursing Assistant/EKG Technician, Phlebotomy - Nursing
Eagles International
Tampa01.2010
High School Diploma -
Cuba
Granma,Cuba 07.2001
Skills
- Patient care
- HIPAA compliance
- Healthcare software
- Accountability
- Patient confidentiality
- Medical terminology
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
Certification
- Licensed PSTechnician, Ekg , Phlebotomy - 15 years.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Support Technician
BayCare
01.2010 - Current
Unit Coordinator
BayCare
01.2010 - Current
Nursing Assistant/EKG Technician, Phlebotomy - Nursing
Eagles International
High School Diploma -
Cuba
Nursing Pre-Requisites - Nursing
Hillsborough Community College