Marbelys Moreno
Glendale,AZ
Summary
Dynamic professional with a proven track record in Aviation performance and hospitality management, notably at Hotel Iloca in Contry Chile and in Schi School in New Jersey. Demonstrates exceptional patience, empathy, and safety awareness, alongside strong organizational skills. Achieved high guest satisfaction rates through effective team leadership and positive reinforcement. Committed to continual improvement and excellence in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Head Babysitter
Yali Lerner
08.2023 - 08.2024
- Enhanced children''s social skills by organizing playdates and group activities.
- Handled emergency situations calmly and efficiently, prioritizing the health and well-being of all involved parties at all times.
- Conducted thorough background checks on potential new hires to ensure the highest level of safety for children and families.
- Cultivated positive behavior changes in children through clear expectations, consistency, and reinforcement of desired actions.
- Continuously updated my knowledge of childcare best practices through ongoing professional development, ensuring the highest level of care for all families I served.
Janitorial Worker
The School for Children With Hidden Intelligence
07.2022 - 07.2023
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
Hotel Manager
Hotel Iloca Chile
08.2017 - 11.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests..
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Auxiliary Department of Logistics Services Militar
Militar Aviation Venezuela
07.2012 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Aviation Management And Operations
MILITAR AVIATION SCHOOL
VENEZUELA07.2006
Skills
- Patience and Empathy
- Reliability and punctuality
- Safety awareness
- Positive Reinforcement
Languages
English
Limited Working
Timeline
Head Babysitter
Yali Lerner
08.2023 - 08.2024
Janitorial Worker
The School for Children With Hidden Intelligence
07.2022 - 07.2023
Hotel Manager
Hotel Iloca Chile
08.2017 - 11.2021
Auxiliary Department of Logistics Services Militar
Militar Aviation Venezuela
07.2012 - 07.2017
Bachelor of Science - Aviation Management And Operations
MILITAR AVIATION SCHOOL
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