Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Marbrisa Villa

Marbrisa Villa

Las Vegas ,NV

Summary

Dynamic and reliable professional with extensive experience in customer service at MGM Resorts. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in food preparation and cash handling, consistently achieving high cleanliness standards and fostering a positive team environment. Committed to continuous improvement and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants

Sandwich Artist

Port of Subs
09.2024 - Current
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Optimized food storage procedures, minimizing waste and reducing costs.
  • Assisted in menu development, introducing popular items that became customer favorites.
  • Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Collaborated with management to address customer feedback, improving overall satisfaction.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Fostered positive team environment, leading to higher staff satisfaction and lower turnover.

House Keeper

MGM Resorts
09.2022 - 11.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Operated electronic backpack vacuums and floor sweepers.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Cashier

Winchells
03.2017 - 11.2018
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Implemented creative sandwich specials, attracting more customers and boosting sales.
  • Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.

Education

N/A -

N/A
Las Vegas, NV

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Cleaning and organization
  • Reliability and punctuality
  • Food preparation
  • Cash handling proficiency
  • Effective multi-tasking
  • Multitasking and prioritizing
  • Cash handling
  • Customer satisfaction focus
  • Attention to detail
  • Dependable and honest
  • Cleaning and sanitizing
  • Cleanliness and hygiene
  • Patience and empathy
  • Efficient work pace
  • Money handling
  • Cleaning and sanitization
  • Equipment cleaning
  • Menu memorization
  • Guest service
  • Taking and preparing orders
  • Task prioritization
  • Sandwich preparation
  • Phone and online order processing
  • Food service standards
  • Order accuracy
  • Professionalism and courtesy
  • Heavy lifting
  • POS system operation
  • Safe food handling
  • Order management
  • Creativity and innovation
  • Product upselling
  • Continuous learning mindset
  • POS system use
  • Health and safety compliance
  • POS systems
  • Store opening and closing
  • Sandwich preparation expertise
  • Food safety
  • Inventory counts
  • Interpersonal communication
  • Concise time-management
  • Product stocking and rotation

Languages

Spanish
Native or Bilingual

Timeline

Sandwich Artist

Port of Subs
09.2024 - Current

House Keeper

MGM Resorts
09.2022 - 11.2023

Cashier

Winchells
03.2017 - 11.2018

Sandwich Artist

SUBWAY®Restaurants

N/A -

N/A

Similar Profiles

CREATE PROFILE