Keenan L. Marbury

• Explained rental and housing regulations to clients and helped each discover best options for housing.
• Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
• Sought out affordable housing options and residences for people in need.
• Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 60 apartments by providing direct, hands-on support services.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
• Calculated tenant rent amounts to prepare leases and contracts.
• Maintained database of housing resources, landlords and management companies.
• Assisted applicants in filling out housing applications and verifying assets.
• Oversaw housing plans for over 300 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Answered client questions about lease and rental agreements and advocated on behalf of client needs.
• Used platform to speak in opposition to the Department of Homeless Services and Human Recourses Administration problems with and housing policy approaches.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Provided documentation of processes to comply with regulations and company policies.
• Responsible for picking up and transporting rental checks to landlords and brokers on behalf of clients and the city.
• Introduce and guide staff through software that allows changes to be seen instantly to create seamless flow of evolving information for social service staff.
• Created templates for staff and clients to effectively use and follow to further company's agenda to house individuals.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Implemented improvements to file systems and procedures.
• Maintained physical and computer-based filing systems.
• Used image scanners to convert forms, receipts and reports into electronic format.
• Wrote documents outlining file management protocols.
• Improved physical and digital filing systems with enhancements to organizational strategies.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

Duties are same to current position as Senior Housing Specialist at HELP USA - HELP 107th Street Employment Center with less of leadership role, and directive authority. Relocated for convenience. Capacity for managerial role included:

• Evaluated employees' strengths and assigned tasks based upon experience and training
• Evaluated employee performance and coached and trained to improve weak areas
• Identified individual employee's unique work styles and adapted management methods
• Maintained compliance with company policies, objectives and communication goals
• Interviewed, hired and trained new employees for production positions

Duties are similar to current position as Senior Housing Specialist at HELP USA - HELP 107th Street Employment Center without managerial roles. Promoted to Senior Housing Specialist at HELP USA - Clarke Thomas Location

• Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs
• Explained rental and housing regulations to clients and helped each discover best options for housing
• Assisted applicants in filling out housing applications and verifying assets
• Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures
• Helped clients find permanent or temporary housing
• Calculated tenant rent amounts to prepare leases and contracts
• Oversaw housing plans for over 250 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies

• Utilized hammers, saws, squares, levels and fastening devices to complete projects.
• Observed safety regulations on job sites to minimize accidents.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
• Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
• Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
• Collected measurements and marked locations as part of project preparations.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Operated material moving equipment to move heavy loads and maintain production levels.
• Trained new team members by relaying information on company procedures and safety requirements.
• Completed group and solo projects which were involved in contractual construction in schools.
• Completed projects that required construction 100+ lockers and shelving units.

• Provided front-end website development using Bandzoogle, Wix and other editing software.
• Conducted testing and review of website design for responsiveness, clarity and effectiveness.
• Converted graphic designs to usable web images using digital designing software.
• Digital business rebranding
• Created several clothing products that featured logo created for company for owner to market.

• Guided students through financial aid processes, by completing necessary forms and updating account records.
• Led financial aid seminars to guide and inform dozens of parents and scholars at a time through the process of gaining financial aid funding and information from federal government.
• Examined financial statements and records to collect important details and verify calculations.
• Used protective enclave computer software to help aid with sensitive financial information to advise or inform people with their financial aid to attend collegiate schooling.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
• Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
• Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Optimized customer support by establishing collaborative service environment.
• Coordinated weekly meetings for internal and external groups.
• Participated in cross-functional team-building activities.
• Coordinated treatment and placement activities while supervising team of 50.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Verified cleanliness and organization of storage areas and carts.
• Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
• Participated in seminars to better understand natural pest control products.
• Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.