Marc A. Lopez
Newark,New Jersey
Summary
Well-qualified results driven Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Dispatch Supervisor
Action Carting Environmental Services
01.2020 - Current
- Fleet Maintenance
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Manages the day to day collection operations providing daily support to Route Managers in ensuring safety, service and savings.
- Ensure safety and compliance with the company, OSHA, and other standards in regulations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Dispatch Manager
Interstate Waste Services
01.2015 - 01.2020
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Class B Truck Driver
Action Carting Environmental Services
01.2013 - 01.2015
- Performed daily pre and post trip vehicle inspections
- Reported repair requirements and truck malfunctions to management as needed
- Trained drivers and helpers
- Ensured timely pickups by memorizing routes and maintaining healthy routines to ensure alertness
- Responsible for safely operating the vehicle in compliance with company safety standards as well as OSHA and DOT regulations.
Collections Helper
Action Carting Environmental Services
05.2011 - 01.2013
- Followed supervisor instructions to complete tasks on time.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Loaded refuse from customer locations into a heavy duty sanitation vehicle.
- Learned garbage routes to better assist drivers.
- Maintained daily clean up of vehicle
Education
High School Diploma -
Murray Bergtraum H.S.
01.1999
Skills
- Creative thinking
- Goal setting and meeting goals
- Training/Mentoring
- Complex problem solving
- Decision making
- Professional and efficacious communication
- Transportation Coordination
- Attendance documentation
- Tracking of man hours
- Employee Training
- Route Planning
- Customer Relations
Projects
Routeware - Route sequencing, Mapped out truck routes to ensure route efficiency
Timeline
Dispatch Supervisor
Action Carting Environmental Services
01.2020 - Current
Dispatch Manager
Interstate Waste Services
01.2015 - 01.2020
Class B Truck Driver
Action Carting Environmental Services
01.2013 - 01.2015
Collections Helper
Action Carting Environmental Services
05.2011 - 01.2013
High School Diploma -
Murray Bergtraum H.S.
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