Marc Anderson
Fountain Valley,CA
Summary
Dynamic leader with a proven track record at Huk Charcuterie, enhancing customer satisfaction and streamlining operations for efficiency. Expert in operations management and relationship building, demonstrated through strategic planning and effective team development. Achieved significant improvements in service delivery and operational reporting, embodying a strong work ethic and dependability.
Overview
21
21
years of professional experience
Work History
Owner/ Operator
Huk Charcuterie
05.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Manage customer relations
- Consulted with customers to assess needs and propose optimal solutions.
- Hand craft hardwood goods
- Inside and outside sales
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Lead Licensed Massage Therapist
Hand And Stone
01.2014 - 02.2020
- Created and implicated trainging regiment for massage therapist program
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
- Increased overall revenue by upselling additional services and products to clients during their appointments.
- Ensured a clean, safe, and comfortable environment for clients through regular facility maintenance and adherence to sanitation standards.
Massage Therapist
Walker Chiropractic
11.2009 - 01.2014
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Driver and Logistics Managers Assistant
King's Seafood Distribution
03.2009 - 10.2009
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Manager
Big 5 Sporting Goods
01.2004 - 08.2006
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
No Degree - Pre-Medicine
Orange Coast College
Costa Mesa, CACertificates of Completion in Holistic Healing - Holistic Wellness
Golden West College
Huntington Beach, CA2006
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Personnel Management
- Relationship Management
- Budget Development
- Marketing Strategy Development
- Equipment Operation
- Customer-Oriented
- Materials Transport
- Document Management
- Order picking and processing
- Strategic Planning
Websites
Timeline
Owner/ Operator
Huk Charcuterie
05.2020 - Current
Lead Licensed Massage Therapist
Hand And Stone
01.2014 - 02.2020
Massage Therapist
Walker Chiropractic
11.2009 - 01.2014
Driver and Logistics Managers Assistant
King's Seafood Distribution
03.2009 - 10.2009
Manager
Big 5 Sporting Goods
01.2004 - 08.2006
No Degree - Pre-Medicine
Orange Coast College
Certificates of Completion in Holistic Healing - Holistic Wellness
Golden West College
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