Marc Angel Ortiz
Houston,TX
Summary
Results-driven management professional skilled in optimizing operations and enhancing customer experiences. Demonstrates a strong commitment to safety and organization, ensuring facilities are well-maintained and operationally efficient. Proven ability to lead teams toward achieving business objectives and fostering a culture of excellence.
Overview
6
6
years of professional experience
Work History
Hot Shot Trucking
Charms Logistics
Houston, Texas
03.2026 - Current
- Operated heavy trucks to transport goods across diverse routes efficiently.
- Managed delivery schedules while coordinating effectively with dispatch teams.
- Maintained accurate logs for mileage, fuel usage, and delivery times.
- Assisted in training new drivers on safety protocols and company procedures.
- Collaborated with warehouse staff to ensure efficient loading and unloading of cargo.
- Transported goods promptly to specified destinations according to delivery schedules.
- Consistently worked an average of 70 hours weekly to meet operational demands.
Assistant General Manager
LA Fitness
Houston, Texas
03.2025 - 03.2026
- Worked an average 40 hours a week.
- Managed daily operations and staff schedules at fitness center, ensuring smooth functionality.
- Coordinated member services, addressing customer inquiries effectively.
- Developed and executed sales strategies to boost customer engagement and retention.
- Conducted market research to identify emerging business opportunities and trends.
- Collaborated with management to analyze feedback for enhancing member experience.
- Created promotional materials with marketing teams for various campaigns.
- Built strong relationships with key clients to foster customer loyalty.
- Performed sales consultations, educating clients on available products and services.
Assistant manager
Planet Fitness Mission Bend
09.2024 - 03.2025
- Working on average 40 hours a week
- Supervised daily operations, including scheduling shifts and assigning duties for 14 team members.
- Delivered exceptional customer service by addressing member inquiries and resolving complaints promptly.
- Maintained organized inventory levels of fitness supplies and merchandise, ensuring timely restocking.
- Trained new employees on company policies and operational procedures to enhance performance.
- Monitored facility cleanliness and equipment maintenance to ensure member safety and satisfaction.
- Implemented promotional activities to boost member engagement and retention within the club.
- Collaborated with management on strategic planning initiatives to achieve business goals.
- Coordinated staff schedules to provide adequate coverage while maintaining service quality.
Stockroom manager
Ross dress for less
06.2021 - 09.2022
- Worked on average 40 hours a week
- Managed a team of 25 employees to ensure optimal store operations.
- Maintained stockroom organization and cleanliness for efficient inventory management.
- Coordinated with distributors to verify accurate cart deliveries as per records.
- Oversaw merchandise tagging, pricing, and display within designated timelines.
- Scheduled team members from Monday to Saturday to secure timely store openings.
- Audited all registers prior to store opening and ensured security protocols during closing.
- Monitored customer service standards on the sales floor, supporting team members at registers.
- Trained security personnel in effective de-escalation techniques and customer service practices.
Commercial insurance specialist/manager
C.Hicks Agency
04.2020 - 06.2021
- Managed team of 8 to consistently meet weekly sales goals.
- Conducted weekly meetings to enhance team sales pitches, guide info calls, and ensure high customer service standards.
- Assisted small businesses with insurance by verifying code accuracy and ensuring timely payment processing.
- Assisted small businesses with insurance by verifying the accuracy of codes and processing payments.
- Maintained a consistent work schedule of 40 hours each week.
Education
High school diploma - Communication/HVAC
Benjamin O Davis High School
Houston, TX06-2017
Skills
- Heavy truck operation
- Route optimization
- Delivery scheduling
- Freight logistics
- Inventory management
- Team leadership
- Customer service
Hobbies and Interests
- Renowned retired boxer, passionate about the sport
- Helping my little sister with reading and communication skills
- Training my little brother for high school
- Spending time in the boxing gym training fighters
References
- Orlando Medina 713-201-4498
- Victor Marcial 832-317-9770
- Thomas Campbell 619-997-1038
Timeline
Hot Shot Trucking
Charms Logistics
03.2026 - Current
Assistant General Manager
LA Fitness
03.2025 - 03.2026
Assistant manager
Planet Fitness Mission Bend
09.2024 - 03.2025
Stockroom manager
Ross dress for less
06.2021 - 09.2022
Commercial insurance specialist/manager
C.Hicks Agency
04.2020 - 06.2021
High school diploma - Communication/HVAC
Benjamin O Davis High School