Marc Wilson
Hoffman,NC
Summary
Certified forklift operator with extensive experience in retail management and customer engagement. Proven ability to implement strategic planning that drives operational improvements and enhances team performance. Strong focus on customer satisfaction and effective inventory control to maintain high store standards.
Overview
26
26
years of professional experience
Work History
Package Car Driver (past) / Clerk for Air and Inte (current)
UPS
01.2020 - Current
- :
- - Efficiently delivered packages, maintaining high delivery accuracy rates.
- - Executed clerical and administrative duties to support daily operations.
- - Managed efficient package deliveries, ensuring timely arrival.
- - Conducted clerical and administrative tasks to enhance workflow.
- - Delivered packages promptly, ensuring customer satisfaction.
- - Performed clerical and administrative responsibilities to optimize processes.
Assistant Store Manager
Tractor Supply Company
01.2014 - 2021
- Supervised daily store operations, enhancing customer experience and driving sales growth.
- Led a team of 15 employees, ensuring operational efficiency and staff performance.
- Managed inventory control processes, optimizing product availability and reducing discrepancies.
- Developed merchandising strategies to increase product visibility and engage customers.
- Coordinated promotional events, boosting community involvement and attracting store traffic.
- Analyzed sales data to identify trends, informing strategic inventory management decisions.
- Implemented efficient cash register operations, ensuring accurate transactions and daily balancing.
- Maintained store appearance by optimizing cleanliness and strategic merchandise placement.
Department Manager
Lowes Home Improvement
01.2005 - 01.2014
- Successfully finished assistant store manager training program.
- Managed operations across four store departments to enhance efficiency.
- Crafted plans aimed at achieving sales targets effectively.
- Supervised daily operations for optimal inventory control and stock levels.
- Guided team members in product knowledge and exceptional customer service skills.
- Introduced improvements that elevated overall store performance metrics.
- Encouraged collaborative team dynamics to enhance engagement and retention strategies.
- Monitored compliance with safety protocols, maintaining a secure shopping environment.
Assistant General Manager
Sonic Drive In
01.2000 - 01.2005
- Oversaw daily restaurant operations to ensure efficient service delivery and adherence to standards.
- Managed a crew of 20 employees, enhancing team performance through training and mentorship.
- Implemented process improvements that increased operational efficiency and reduced service times.
- Coordinated promotional campaigns that drove customer engagement and boosted sales revenue.
- Managed scheduling and payroll to maintain optimal staffing levels.
- Optimized inventory control systems to minimize waste and ensure stock availability.
- Fostered a collaborative environment among staff, promoting teamwork and productivity.
Education
High School Diploma -
Peekskill High School
Peekskill, NY01.1993
Skills
- Safe driving techniques
- Package handling and logistics
- Loading and unloading operations
- Heavy lifting skills
- Proper lifting methods
Accomplishments
- Associates in Science in Recording Engineering
Timeline
Package Car Driver (past) / Clerk for Air and Inte (current)
UPS
01.2020 - Current
Assistant Store Manager
Tractor Supply Company
01.2014 - 2021
Department Manager
Lowes Home Improvement
01.2005 - 01.2014
Assistant General Manager
Sonic Drive In
01.2000 - 01.2005
High School Diploma -
Peekskill High School