Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marc Baker

Las Vegas

Summary

Results-oriented professional with a robust background in project management and budget planning. Skilled in safety compliance and team leadership, consistently delivering improved operational workflows and enhanced customer satisfaction across various industries.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner

TJ BAKER CONSTRUCTION
Las Vegas
05.2015 - 06.2024
  • Developed business plans to outline operational strategies and goals.
  • Managed daily operations to ensure efficient workflow and customer satisfaction.
  • Oversaw inventory management to maintain stock levels and product availability.
  • Created marketing materials to promote products and services effectively.
  • Established vendor relationships to secure quality supplies at competitive prices.
  • Coordinated staff schedules to optimize workforce productivity and coverage.
  • Implemented customer service protocols to enhance client interactions and experiences.
  • Analyzed market trends to identify opportunities for business growth and expansion.
  • Managed daily operations of business, including hiring and training staff.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Vice President

HARD SURFACES
Las Vegas
03.2010 - 05.2015
  • Managed budget allocation for various departmental projects and resource planning.
  • Oversaw talent acquisition efforts to build a strong leadership pipeline within the organization.
  • Developed training programs to enhance team skills and improve overall productivity.
  • Identified problems and implemented solutions to better streamline operations.
  • Collaborated with executive team members on major decisions regarding company-wide initiatives.
  • Implemented process improvement procedures that resulted in cost savings across the board.
  • Negotiated contracts with vendors for services, products and supplies.
  • Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.

Superintendent

ServiceMaster
Las Vegas
03.2008 - 03.2010
  • Lead for construction division

  • Managed daily operations and maintenance activities across multiple facilities.
  • Coordinated team training programs to enhance staff skills and safety awareness.
  • Implemented standard operating procedures for efficient workflow and compliance.
  • Oversaw budget planning and resource allocation for projects and repairs.
  • Developed schedules to ensure timely completion of maintenance tasks.
  • Liaised with contractors to facilitate timely project execution and quality control.
  • Ensured effective communication among departments for smooth operational flow.
  • Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
  • Attended and participated in progress and project meetings.

Customer Service Representative

Pardeehomes
Las Vegas
03.2003 - 03.2008
  • Assisted customers with inquiries about home features and community amenities.
  • Handled customer complaints and resolved issues promptly and professionally.
  • Coordinated appointments for home tours with prospective buyers and agents.
  • Maintained customer records and updated database with accurate information.
  • Collaborated with sales team to ensure seamless customer experiences.
  • Educated clients on the home buying process and timeline expectations.
  • Communicated effectively with various departments to support customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - Criminal Justice

University of Nevada Las Vegas
Las Vegas, NV
06-2013

Skills

  • Project management
  • Budget planning
  • Resource allocation
  • Safety compliance
  • Construction scheduling
  • Vendor negotiation
  • Team leadership
  • Process improvement
  • Client relations
  • Effective communication
  • Time management
  • Conflict resolution
  • Blueprint reading

Certification

  • Licensed contractor in the state of Nevada (88337)
  • OSHA 30 certified
  • CPR and AED certified

Timeline

Owner

TJ BAKER CONSTRUCTION
05.2015 - 06.2024

Vice President

HARD SURFACES
03.2010 - 05.2015

Superintendent

ServiceMaster
03.2008 - 03.2010

Customer Service Representative

Pardeehomes
03.2003 - 03.2008

Bachelor of Arts - Criminal Justice

University of Nevada Las Vegas

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