Marc BANA-AY
New Orleans,LA
Summary
Dedicated Supervisor with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
Work History
Administrative Supervisor
Marine Forces Reserve G-3/5
09.2022 - Current
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Delivered performance reviews, recommending additional training or advancements.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Administrative Clerk
Marine Forces Reserve G-3/5
01.2021 - 09.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Provided constructive feedback for continuous improvement of internal processes, directly impacting customer experience quality.
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
Working Supervisor
1st Transportation Support Battalion
09.2018 - 03.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Adjusted equipment to meet different productivity levels.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Educated staff on organizational mission and goals to help employees achieve success.
Commercial Truck Driver |CDL
1st Transportation Support Battalion
10.2016 - 09.2018
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Navigated diverse road conditions safely, adjusting driving techniques accordingly for optimal performance in varied environments.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Certificate - Office Supervision And Management
Sergeants School Seminar
New Orleans, LA01.2024
Certificate - Office Supervision And Management
Corporals Course Leadership
New Orleans, LA01.2021
Certificate - Administration
Personnel Administration School
Camp Johnson, NC01.2021
Certificate - Medical
CPR/AED American Red Cross
Brooks, CA01.2020
License - Medical
Emergency Medical Responder By Red Cross
Brooks, CA01.2020
License - Commercial Driver's License
Commercial Truck Driver’s School CDL License
Oceanside, CA01.2019
Certificate - Team Lead
Lance Corporal Leadership
Camp Pendleton, CA01.2018
High School Diploma -
Woodland Highshoool
Woodland Highschool, CA01.2014
Skills
Deadline-oriented
Compliance Monitoring
Budget Administration
Database Administration
Relationship Building
Workflow Planning
Office Management
Training and coaching
Task Delegation
Document Management
Team Collaboration
Leadership Experience
Result-driven leader with a proven ability to inspire, motivate, and guide teams toward achieving shared goals. Experienced in effectively delegating tasks, providing mentorship, and fostering a collaborative work environment to maximize team performance.
Communication Skills
Proficient communicator with a strong track record of effectively conveying ideas and information. Skilled in both verbal and written communication, adept at tailoring messages to diverse audiences. Experienced in fostering positive relationships through clear and concise communication.
References
- Michael Miller, Company Manager, Marine Forces Reserve, 404.838.7864, michael.miller2@usmc.mil
- Brian Gutierrez, Direct Supervisor, Marine Forces Reserve, 817.821.5901, brian.gutierrez4@usmc.mil
Timeline
Administrative Supervisor
Marine Forces Reserve G-3/5
09.2022 - Current
Administrative Clerk
Marine Forces Reserve G-3/5
01.2021 - 09.2022
Working Supervisor
1st Transportation Support Battalion
09.2018 - 03.2020
Commercial Truck Driver |CDL
1st Transportation Support Battalion
10.2016 - 09.2018
Certificate - Office Supervision And Management
Sergeants School Seminar
Certificate - Office Supervision And Management
Corporals Course Leadership
Certificate - Administration
Personnel Administration School
Certificate - Medical
CPR/AED American Red Cross
License - Medical
Emergency Medical Responder By Red Cross
License - Commercial Driver's License
Commercial Truck Driver’s School CDL License
Certificate - Team Lead
Lance Corporal Leadership
High School Diploma -
Woodland Highshoool
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