Summary
Overview
Work History
Education
Skills
Websites
Summary Of Job Related Tasks
Timeline
Generic
Marc Banks

Marc Banks

Chesapeake,VA

Summary

Looking to continue my established work history as a Project /Sales Coordinator/ Inside Sales Specialist by offering over 35 years of proven sales and problem solving experiences. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

34
34
years of professional experience

Work History

Inside & Counter Sales

Mazzella/J Henry Holland
Chesapeake, VA
02.2021 - 07.2022
  • Nationwide distributor and fabricator of rigging supplies, wire rope, lifting chains and hooks,ratching binders,shackles, hoist and safety products
  • Average counter sales over $175K monthly
  • Performed customer service duties such as answering phones, taking orders, and addressing customer inquiries.
  • Analyzed daily sales data to identify areas of improvement and develop action plans accordingly.

Marketing Manager/Senior Inside Sales/Tradeshow Coordinator

Dynaric, Inc.
Chesapeake, VA
07.2003 - 05.2020
  • International manufacturer of extruded plastic strapping/banding products and full line distributor of packaging machinery for bundling and securing products
  • Average yearly sales exceeded $30M
  • Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
  • Developed and implemented sales strategies to maximize revenue growth.
  • Supported sales representatives in the development of new business opportunities.
  • Researched potential customers, identified key contacts, and developed relationships with decision makers.
  • Assisted in preparing quotations for customers based on their requirements.
  • Ensured that orders were processed accurately and delivered on time according to customer requirements.
  • Provided training to new employees on the company's processes related to inside sales operations.
  • Educated customers on product features and technical details to highlight benefits.
  • Answered customers' questions about products, prices and availability.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Contacted new and existing customers to discuss how specific products can meet individual needs.
  • Contacted new and existing customers to discuss product and service solutions.
  • Consulted with customers to aid selection and purchase of products that met needs.

Senior Inside Sales, Product Group Specialist Gear Boxes

Sumitomo Machinery of America
Chesapeake, VA
09.1993 - 06.2003
  • Responded to customer inquires regarding products, provides quotes, and handled the order entry process
  • Placed customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influenced gross profit through negotiating the sale price and purchase price, within certain parameters
  • Adjusted non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit.
  • Conducted outbound calls to existing clients for account management purposes.
  • Assisted in the development of sales strategies and tactics for new products and services.
  • Negotiated pricing and terms with customers as needed.
  • Coordinated customer service activities with other departments such as delivery, billing.
  • Analyzed data from CRM software to identify trends, opportunities and risks.

Product Specialist

Hermes Abrasives, Ltd.
Virginia Beach, VA
05.1988 - 06.1992
  • Provided customer service support to answer inquiries about product features, pricing, and availability.
  • Conducted market research to identify potential markets for existing products.
  • Assisted in the development of sales strategies for existing products.
  • Collaborated with engineering teams to troubleshoot product issues.
  • Evaluated competitors' products and services to identify areas of improvement.
  • Coordinated with marketing teams on advertising campaigns related to specific products.
  • Provided technical assistance during installation or use of a product.

Education

Bachelor of Science - Business Administration And Management

Old Dominion University
Norfolk, VA
05.1988

Skills

  • Oracle's JD Edwards & Netsuite, AS400
  • Quickbooks, Salesforce
  • Teams & Zoom Interactive Meetings
  • Outlook
  • Microsoft Word
  • Excel
  • Powerpoint
  • Dependable and Responsible
  • Excellent Communication
  • Written Communication
  • Networking
  • Organization
  • MS Office
  • Friendly, Positive Attitude
  • Data Entry
  • Multitasking
  • Flexible and Adaptable
  • Problem Solving
  • Customer Service
  • Conflict Resolution
  • Supervision and Leadership
  • Team Management

Summary Of Job Related Tasks

  • Expertise talking and listening to customers via phone and emails providing sales support.
  • Proactive professional preparing sales quotes and accurately entering orders in a timely manner.
  • Assumes ownership of the order entry process with the know how to ensure positive resolutions for customers by collaborating with Outside Sales, Production, Purchasing, Engineering, Field Service, Accounting, and Shipping departments resulting in customer's trust and confidence.
  • Strong history of problem solving with spreadsheets for analyzing customer order routines.
  • Consciousness and dedicated employee who responds to over 75+ emails and heavy phones and face-to-face interactions including Counter Sales and job sites visits.
  • Independently managed tradeshows and prepared advertising budgets and press releases to facilitate sales
  • Facilitated increased sales by incorporating a Rent-To-Own program for capital equipment.
  • Credits and return authorizations expertise
  • Responsible for preparing detailed quotations which resulted in sales at least 90% of the time.
  • Managed all marketing activities including preparing advertising budgets, impedimenting website enhancements and writing press releases.
  • Comfortable in a fast pace, dynamic office environment involving multi-tasking with face-to face customers, mutiple phone lines and responding to over 75+ emails daily.
  • Experience with Process Billing & Proforma Invoicing.

Timeline

Inside & Counter Sales

Mazzella/J Henry Holland
02.2021 - 07.2022

Marketing Manager/Senior Inside Sales/Tradeshow Coordinator

Dynaric, Inc.
07.2003 - 05.2020

Senior Inside Sales, Product Group Specialist Gear Boxes

Sumitomo Machinery of America
09.1993 - 06.2003

Product Specialist

Hermes Abrasives, Ltd.
05.1988 - 06.1992

Bachelor of Science - Business Administration And Management

Old Dominion University
Marc Banks