Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Marc Beaudry

Auburn,ME

Summary

Sales director with a strong focus on team collaboration and process optimization. Proven track record in building key client relationships and driving cross-functional initiatives to improve market presence and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Director of Sales

Black Point Seafood dba Get Maine Lobster
Portland, Maine
04.2018 - Current
  • Developed and implemented sales strategies to maximize revenue growth for seafood products.
  • Collaborated with marketing teams to design promotional campaigns for new offerings.
  • Analyzed market trends and customer feedback to identify growth opportunities.
  • Established relationships with key clients and industry professionals to foster long-term partnerships.
  • Managed sales forecasts to optimize inventory levels and ensure product availability.
  • Negotiated contracts with vendors, suppliers, and distributors to secure favorable terms.
  • Maintained active communication with assigned accounts to capture consistent revenue.
  • Utilized CRM systems to track leads and monitor competitor activity.
  • Analyzed market trends to identify growth opportunities in seafood distribution.
  • Developed sales strategies to enhance market presence for seafood products.
  • Established relationships with key clients to foster long-term partnerships.
  • Analyzed customer data to identify trends and optimize marketing efforts.
  • Collaborated with cross-functional teams to align on product launches and promotions.
  • Coordinated with logistics teams to ensure timely delivery of orders.
  • Reviewed customer feedback surveys to improve user experience on website.
  • Monitored trends in ecommerce industry, incorporating new ideas into marketing plans.
  • Generated reports on website performance metrics such as page views and conversions.
  • Collaborated with developers to ensure the technical accuracy of websites.
  • Provided support during product launches by coordinating sales initiatives.
  • Collaborated with other departments to coordinate strategic marketing activities.

Customer Service Director

Black Point Seafood dba Get Maine Lobster
Portland, Maine
03.2012 - 04.2018
  • Led customer service initiatives for seafood delivery operations.
  • Developed training programs for customer service representatives.
  • Oversaw complaint resolution processes to enhance client satisfaction.
  • Collaborated with marketing teams to align customer outreach strategies.
  • Analyzed customer feedback to improve service quality and efficiency.
  • Managed scheduling and staffing for customer support teams.
  • Implemented new software tools for tracking customer interactions.
  • Fostered a positive team environment through regular communication and support.
  • Resolved escalated customer complaints in a professional manner.
  • Collaborated with other departments to ensure customer needs were met in a timely manner.
  • Monitored call center performance metrics such as average handle time, first-call resolution rate, and abandonment rate.
  • Reduced department labor costs by managing overtime and refining shift schedules.
  • Implemented sales engagement programs to reward customers and nurture relationships.
  • Developed and implemented procedures pertinent to successful and efficient operation of sales and customer service department.
  • Recruited, trained, and managed a team of customer service representatives.
  • Supervised schedules and duty assignments for customer service personnel to properly staff department.
  • Assisted with developing marketing campaigns aimed at increasing brand awareness among potential customers.
  • Measured and tracked KPIs to enhance customer experience and improve customer retention.
  • Conversed with customers to receive valuable feedback and suggestions for improvement.
  • Utilized problem-solving techniques to troubleshoot technical issues reported by customers.
  • Conducted regular meetings with staff to review progress and provide feedback.
  • Actively monitored competitor activities in order to stay up-to-date on current trends in the marketplace.
  • Coordinated cross-functional teams to develop comprehensive solutions for complex requests from customers.
  • Maintained knowledge base documentation related to product features, services, system updates.
  • Interacted directly with customers via telephone or email to address inquiries or complaints.
  • Created monthly reports outlining customer service trends and initiatives.
  • Assisted customer service representatives in troubleshooting orders requiring special handling.
  • Trained and instructed employees in job duties or company policies, arranging for training when needed.
  • Identified areas of process improvement by analyzing call volume patterns and staff utilization rates.
  • Implemented new technologies such as live chat software to improve customer experience.
  • Worked closely with marketing teams on promotional campaigns targeting customers.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

Some College (No Degree) - Engineering

Roger Williams University
Bristol, RI

Skills

  • Sales strategy and promotion
  • Customer relationship management
  • CRM systems expertise
  • Team collaboration
  • Process improvement
  • Effective communication
  • Client engagement
  • Problem solving
  • Performance metrics

Affiliations

  • Landscaping
  • New England sports
  • Seasonal camping
  • Hiking

Accomplishments

  • Promoted to Sale Director in 2018 after directing customer service department with 6 employees for 6 years

References

References available upon request.

Timeline

Director of Sales

Black Point Seafood dba Get Maine Lobster
04.2018 - Current

Customer Service Director

Black Point Seafood dba Get Maine Lobster
03.2012 - 04.2018

Some College (No Degree) - Engineering

Roger Williams University

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