Marc Beeson
Fair Oaks,CA
Summary
Dedicated customer development specialist with over 36 years of experience in the commercial food service industry. I am an expert in customer retention, growth strategies and shared risk. I drive accountability by supporting our team in customer experience which increases our market share and retention of clients. My branch's parts growth is reinforced by my leadership and my team's capability to manage inventory levels to support our growing customer demand. Our internal collaboration and our relationships with our external partners ensures superior client experiences and continued strategic growth in my market area.
Overview
36
36
years of professional experience
Work History
Service Coordinator
Commercial Appliance Service
Sacramento, CA
07.2024 - Current
- Managed service orders and ensured timely processing of requests from clients.
- Facilitated communication between customers and technicians to enhance service delivery.
- Collaborated with technicians to schedule repair appointments and optimize routes.
- Identified and resolved service discrepancies to maintain high-quality standards.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure client satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Worked with technicians to complete paperwork within designated time.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Conducted client assessments to identify service requirements and appropriate resources.
- liaison with Chick-Fil-A owner/operators for PM project
Parts Administrator
Hobart Service
Irving
05.2019 - 06.2024
- Supervise parts department of three, achieving 98% inventory accuracy
- Assist both over the counter and phone customers in finding and purchasing parts
- Coordinate with both A/R and A/P billing for parts
- Recording of incoming installation equipment and equipment returns if necessary
- Identify discrepancies between actual received items versus expected items on purchase orders and taking corrective action accordingly.
- Ensure accuracy of data entry into the company's computer system regarding parts information, prices, availability.
- Utilize problem-solving skills to resolve supply chain issues such as delays or incorrect shipments.
- Process customer orders in a timely manner to meet established deadlines.
- Create and maintain accurate records of parts orders, shipments, invoices, and returns.
- Perform regular cycle counts on warehouse inventories and reconciled discrepancies with accounting department.
- Manage inventory levels to ensure optimal stock levels for customers.
- Maintain updated knowledge of industry products and services through research and vendor contacts.
- Provide outstanding customer service by responding promptly to inquiries and resolving any issues in a professional manner.
Customer Service Specialist
INDUSTRIAL ELECTRIC COMMERCIAL PARTS & SERVICE, INC [NACPS]
San Diego
01.2017 - 12.2018
- Schedule and follow up on installations, service calls and estimates
- Work directly with customers and service technicians to achieve maximum results
- Research and update all required materials needed for firm and partners
- Support General Manager with daily operational functions
- Ensure the consistent achievement of customer service levels and standards
- Resolve escalated customer service issues
- Service existing customer accounts
- Track customer interactions from order thru billing
- Provide and distribute customer service equipment estimates
- Invoice service work orders
- Provide detailed information on services and parts to customers.
Parts Manager
P&D APPLIANCE COMMERCIAL PARTS & SERVICE, INC. [NACPS]
No Highlands, USA
01.1990 - 01.2017
- Answered an average of 25 calls per day by addressing customer inquiries and solving problems.
- Greeted customers entering the store to determine what each customer wanted or needed.
- Described product to customers and accurately explained details and function of parts.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory.
- Provided an elevated customer experience to generate a loyal clientele.
- Contributed to annual store sales of $1.2 million per year.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Processed 20-30 daily invoices and billed renewed invoices to clients.
- Built long-term customer relationships.
- Participated in physical inventory counts every six months.
- Coordinated slow moving part returns based on inventory trends, manufacturer return policies and cost factors.
- Partnered with GM for special parts promotions and programs for Northern California accounts such as Great America and Pac Bell Park.
- Facilitated warranty parts distribution and sales to Northern California network of subagents.
Education
California State University -
California State University
Chico, CASkills
- Positive Customer Experience Alignment
- Excellent Communication Skills
- Results Driven
- Exceptional Interpersonal Skills
- High Energy
- Client communication
- Customer relationship management
- Conflict resolution
- Telephone communication
- Professional demeanor
- Verbal and written communication
- Exceptional Organization Skills
- Customer Order Management
- Professional Approach and Character
- Microsoft Field Service and D365
- Proactive Listening
- Collaboration
Timeline
Service Coordinator
Commercial Appliance Service
07.2024 - Current
Parts Administrator
Hobart Service
05.2019 - 06.2024
Customer Service Specialist
INDUSTRIAL ELECTRIC COMMERCIAL PARTS & SERVICE, INC [NACPS]
01.2017 - 12.2018
Parts Manager
P&D APPLIANCE COMMERCIAL PARTS & SERVICE, INC. [NACPS]
01.1990 - 01.2017
California State University -
California State University