Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Marc Blais

Converse

Summary

Dynamic Vice President of Global Operations at Full Potential Solutions, skilled in strategic planning and operational efficiency. Successfully enhanced profitability through P&L management and fostered employee engagement by designing motivating incentive programs. Proven track record in driving technological improvements and streamlining processes to eliminate bottlenecks, ensuring compliance and collaboration across teams.

Overview

20
20
years of professional experience

Work History

Vice President of Global Operations

Full Potential Solutions
04.2022 - Current
  • Company Overview: Leading provider of business process outsourcing, and technology solutions.
  • Leading provider of business process outsourcing and technology solutions.
  • Developed and executed strategic plans to support the vision of the organization.
  • Identified problems and implemented solutions to better streamline operations.
  • Ensured compliance with applicable laws and regulations related to operations activities.
  • Designed incentive programs that motivated staff members while ensuring profitability targets were met.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Negotiated contracts with vendors for services, products and supplies.
  • Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.

VP Operations

TaskUs
Ontario
04.2018 - 04.2022
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular meetings with senior management teams in order to review progress against established goals.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Completed quarterly reports to include findings via conducting site visits and subsequent report generation.

Regional Vice President, ibex Connect

IBEX | Global
Hampton
08.2015 - 04.2018
  • Analyzed financial data and prepared comprehensive reports for executive review.
  • Acted as an ambassador for the organization at regional conferences and events.
  • Facilitated communication between team members in different geographic locations.
  • Signed and approved budgets for new funding and program initiatives.
  • Oversaw the development of budgets, forecasts, and business plans for each region.

Site Director

IBEX | Global
Hampton
03.2012 - 08.2015
  • Developed and implemented strategies to maximize efficiency of operations.
  • Reviewed employee performance evaluations regularly to ensure equitable treatment among staff members.

Site Director

NCO Group
11.2004 - 02.2012
  • Developed and implemented strategies to maximize efficiency of operations.
  • Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.

Education

Bachelor of Business Administration - Operations Management and Supervision

Brooklyn College
02.2013

Skills

  • Strategic planning
  • Financial analysis
  • P&L management
  • Change management
  • Employee engagement
  • Operational efficiency

Personal Information

Title: Global Operations Leader @ Full Potential Solutions

Timeline

Vice President of Global Operations

Full Potential Solutions
04.2022 - Current

VP Operations

TaskUs
04.2018 - 04.2022

Regional Vice President, ibex Connect

IBEX | Global
08.2015 - 04.2018

Site Director

IBEX | Global
03.2012 - 08.2015

Site Director

NCO Group
11.2004 - 02.2012

Bachelor of Business Administration - Operations Management and Supervision

Brooklyn College

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Marc Blais