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Marc Blankenship
Los Angeles,CA
Summary
Training, operations, and people-development leader with 10+ years of experience building capability in high-volume technical service environments through coaching, onboarding, mentoring, process instruction, and performance development. Strong background in team leadership, cross-functional coordination, workflow design, employee development, and operational execution. Known for translating complex processes into practical training, creating structure for team success, and leading through change with a hands-on, people-centered approach. Currently expanding technical knowledge through cybersecurity and networking studies.
Overview
2
2
Certificate
28
28
years of professional experience
Work History
MANAGER
APPLE INC
Canoga Park, CA
09.2017 - Current
- Lead daily operations for a 115-employee, multi-function organization spanning service, logistics, and customer-facing teams in a high-volume technical environment.
- Train, coach, and develop employees and frontline leaders through real-time feedback, structured support, and ongoing performance conversations.
- Translate operational processes and procedural requirements into clear, teachable steps for employees across multiple workstreams.
- Support onboarding and ramp-up of new and developing employees by reinforcing role expectations, process knowledge, service standards, and operational workflows.
- Built structured development experiences through Apple's formal mentoring program, including shadowing, procedural instruction, and leadership modeling, with several mentees later advancing into leadership roles.
- Designed and implemented an anchor-based support model during peak demand periods, creating clearer team roles and a more repeatable customer-support workflow that improved execution under staffing constraints.
- Led a focused inventory accuracy initiative by partnering with logistics leadership to improve return tracking, shrink monitoring, cycle-count discipline, and team accountability, resulting in 99.0% inventory accuracy.
- Managed a critical staffing disruption during COVID by cross-training experienced employees from multiple functions to support logistics operations, ensuring continuity and creating a stronger training foundation for future coverage needs.
- Helped lead a logistics operation that ranked #1 in the Americas for a full quarter during peak holiday season, reflecting strong process execution, coaching, and operational discipline.
- Serve as a senior escalation point for complex operational and customer issues requiring sound judgment, calm communication, and cross-functional coordination.
TALENT SOURCING COORDINATOR
APPLE INC
Cupertino, CA
05.2022 - 11.2022
- Selected for a six-month recruiting assignment based on operational leadership performance and organizational trust.
- Supported high-volume hiring by sourcing candidates, conducting initial screening interviews, and coordinating approximately 80 to 100 interviews per week across multiple role levels.
- Helped maintain a consistent candidate journey through clear communication, scheduling discipline, and strong coordination with stakeholders.
- Partnered with leadership teams to support hiring flow and workforce readiness during periods of elevated demand.
- Strengthened understanding of onboarding readiness, role alignment, and talent pipeline support in a fast-paced environment.
SENIOR SALES SPECIALIST
APPLE INC
Canoga Park, CA
09.2014 - 09.2017
- Delivered consultative customer support in a high-volume technology retail environment.
- Trained and supported new employees to improve onboarding, product knowledge, and service consistency.
- Helped reinforce standards, role expectations, and customer-facing communication practices across the team.
Education
AS - Computer Science
Moorpark College
Moorpark, Ca01.2028
Skills
- Microsoft Office Suite
- Microsoft Teams
- SharePoint
- Workforce Scheduling Systems
- Labor Planning and Reporting Tools
- Interview Scheduling Platforms
- Operational Support Systems
Certification
- Human Resource Management Essentials, Johns Hopkins University
- Human Resource Analytics, University of California, Irvine
Timeline
TALENT SOURCING COORDINATOR
APPLE INC
05.2022 - 11.2022
MANAGER
APPLE INC
09.2017 - Current
SENIOR SALES SPECIALIST
APPLE INC
09.2014 - 09.2017
AS - Computer Science
Moorpark College
Professional Competencies
- Training and Onboarding
- People Development
- Curriculum Support
- Technical Process Instruction
- Mentoring and Coaching
- Cross-Functional Collaboration
- Program Coordination
- Change Management
- Performance Management
- Process Improvement
- Operational Leadership
- Stakeholder Communication
- Workforce Planning
- KPI Tracking