Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marc B. McCoy

Summary

Dynamic executive with over 26 years of comprehensive experience in general operations management, dedicated to driving organizational success and efficiency. Proven track record in leading cross-functional teams, optimizing processes, and implementing strategic initiatives that enhance productivity and profitability. Adept at fostering a collaborative work environment while navigating complex challenges to achieve business objectives. Committed to leveraging extensive expertise to contribute to the growth and innovation of a forward-thinking organization.

Overview

26
26
years of professional experience
1
1
Certification

Work History

President

Legum & Norman/ An Associa Company
08.2017 - 08.2025
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Managed COVID crisis situation effectively while minimizing disruption to daily operations and meeting growth, retention and profitability targets.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Improved client retention and growth by 35%
  • Achieved avg 8% annual EBITDA growth with an overall increase of 65% in EBITDA 2018-2024.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

Senior Vice President Developer Consulting

Community Management Corporation
06.2016 - 08.2017
  • Responsible for providing Consulting Services for Developer and Builder Clients;
  • Perform review of association legal documents for operational purposes for clients;
  • Develop Public Offering Statement Budgets for submission to State regulators;
  • Reviewed and provided construction and operational recommendations during the design phase for clubhouses, golf courses, and aquatic/fitness centers.
  • Provide consulting services for the initial startup and operational phase of new facilities to include FF&E capital purchases, development of operational and management procedures, service contracts, and POS recommendations;
  • Responsible for over $300,000 in new management fees in 2017 from initial startup associations.

Vice President/Executive Director

FirstService Residential
01.2009 - 01.2016
  • Responsible for management and supervision of three portfolio managers;
  • Direct supervision for 2 Regional Directors and 18 community managers with 175 properties and over $4 million in annual management fees;
  • Provided continual interaction with Board members to enhance client relationships and retention;
  • Reviewed monthly the association status and after action report with each manager;
  • Conducted annual performance and salary reviews for direct reports and reviewing the recommendations for site staff reviews;
  • Provided operation interface between the managers and administrative, architectural and accounting support teams;

Vice President Developer Consulting

Community Management Corporation
01.2005 - 01.2009
  • Responsible for providing Consulting Services for Developer and Builder Clients;
  • Perform review of association legal documents for operational purposes for clients;
  • Develop Public Offering Statement Budgets for submission to State regulators;
  • Reviewed and provided construction and operational recommendations during the design phase for clubhouses, golf courses, and aquatic/fitness centers.
  • Provide consulting services for the initial startup and operational phase of new facilities to include FF&E capital purchases, development of operational and management procedures, service contracts, and POS recommendations;
  • Currently oversee a portfolio of new developing communities that consist of 14 properties with a build-out of 12,649 units and $1.50 million in management fees.

HOA Division Director

Community Management Corporation
01.2004 - 01.2005
  • Responsible for management and supervision of three portfolio managers;
  • Direct supervision for three portfolio managers with 17 properties and $1.15 million in annual management fees;
  • Provided continual interaction with Board members to enhance client relationships and retention;
  • Responsible for reviewing monthly board packages, action item lists, and financial statements; Reviewed and assisted in development of annual budgets and administrative calendars for each association;
  • Reviewed monthly the association status and after action report with each manager;
  • Conducted annual performance and salary reviews for each portfolio manager and reviewing the recommendations for site staff reviews;
  • Provided operation interface between the managers and administrative, architectural and accounting support teams;
  • Direct management of a portfolio of new developing communities that consist of three properties with $300,000 in annual management fees;

General Manager, Heritage Hunt Homeowners Association, Gainesville VA.

Community Management Corporation
01.2000 - 01.2004
  • Responsible for total operation of private active adult golf course community in Northern Virginia;
  • Responsible for total operation of private active adult golf course community with a large food & beverage facility with an annual revenue budget exceeding $6 million;
  • Developed and implemented business plan, budget and strategic plan;
  • Administrated the selection and implementation of a point of sale operating systems, operational procedures and FF&E capital purchases for the golf and food & beverage operations;
  • Provided special project support to Developer in the development of a new active adult community in lower Virginia to model after Heritage Hunt;
  • Supervised Golf Management Company contract and provided the Board with recommendations regarding operations, budgeting, marketing and construction renovations.
  • Obtained 5 year management contract extension worth $721,000

Education

Political Science

The University of Oklahoma
Norman, OK

Skills

  • Operational excellence

  • Industry expertise

  • Effective communicator and public speaker

  • Budget & Forecasting

  • Strategic executive leadership

  • Organizational leadership

Certification

  • Certified Manager of Community Associations - National Accreditation, (2002)
  • Association Management Specialist (2002)
  • Associa Ambassador Circle Member, (2007)

Timeline

President

Legum & Norman/ An Associa Company
08.2017 - 08.2025

Senior Vice President Developer Consulting

Community Management Corporation
06.2016 - 08.2017

Vice President/Executive Director

FirstService Residential
01.2009 - 01.2016

Vice President Developer Consulting

Community Management Corporation
01.2005 - 01.2009

HOA Division Director

Community Management Corporation
01.2004 - 01.2005

General Manager, Heritage Hunt Homeowners Association, Gainesville VA.

Community Management Corporation
01.2000 - 01.2004

Political Science

The University of Oklahoma

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Marc B. McCoy