Hi, I’m
Marc Brooks
Professional Driver
Rancho Cucamonga,CA
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Hardworking employee enthusiastic about learning hospitality/enforcement field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
years of professional experience
Work History
System Transport
Commercial Professional Driver
01.2023 - Current
Job overview
- Kept completely clean driving record with no reportable incidents.
- Completed routes efficiently and according to compliance rules.
- Operated commercial tractor & trailer while following all safety protocols and procedures.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of all deliveries and trips.
- Maintained Class A endorsement without lapse.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Obtained signatures from customers upon delivery of goods.
- Updated logs and tracking documents accurately and according to schedule requirements.
HPhoenix Express, LLC
Commercial Professional Driver
06.2021 - 12.2022
Job overview
- Completed routes efficiently and according to compliance rules.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Updated records with mileage, times and expenses.
- Maintained accurate logs of all deliveries and trips.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained signatures from customers upon delivery of goods.
- Drove safely in various weather and road conditions to avoid accidents.
CRST Expedited
Commercial Professional Driver
04.2021 - 06.2021
Job overview
- Kept completely clean driving record with no reportable incidents.
- Completed routes efficiently and according to compliance rules.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of all deliveries and trips.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Amazon
Warehouse Associate
03.2020 - 12.2020
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as fifty pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Entered quantity received against purchase order in computer system.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified quantity and description of materials received by checking merchandise against packing list.
BARTD Police Department
Transit Police Officer (Advanced)
07.1995 - 09.2017
Job overview
- Spoke regularly with citizens to establish rapport and become a familiar presence in area.
- Investigated and reported crimes against patrons, station occupants, vendors and citizens, accidents and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Answered emergency calls for help from patrons, citizens, vendors and BARTD employees.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Enforced traffic laws and ordinances through visual observation.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Participated in continuous firearms proficiency, weaponless defense, defensive driving, mental illness awareness, homelessness resources, annual legal updates and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Participated in crowd management special assignments such as Chinese New Year Parade, Raiders football/A's baseball/Warriors basketball, Coliseum concerts and other large attendance events, where BART was a major transportation service to the attending patrons.
- Monitored criminal activity in community to identify suspicious activity.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Assisted in special investigations and crime prevention programs.
- Thoroughly analyzed criminal information and processed crime scenes.
- Acted as a Trauma Response team member, lead by a licensed psychologist, Dr. Blum.
Oakland Unified School District Police Services
Police Officer (Basic)
09.1991 - 07.1995
Job overview
- Completed the State required Field Training program and six month additional probationary period.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Trained in the specific areas of the Education code, Welfare & Institutions code, Business & Professions code and the applicable Penal code that was related to school persons and property.
Grand Hyatt On Union Square
Guest Service Representative
01.1990 - 08.1991
Job overview
- Took reservations over phone, recording guest information in computer system and verifying details.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Input daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Upheld hotel policies and procedures by providing high level of customer service.
Washington Hilton & Towers
Guest Service Representative
07.1988 - 12.1989
Job overview
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
Education
Howard University, Washington, DC
Bachelor of Science from Hotel And Motel Management
Peralta Community College District, Oakland, CA
Associate of Science from Business Management
Holy Names University, Oakland, CA
Bachelor of Science from Business Management
ADVANCED DRIVING SCHOOL, Fontana
from Commercial Driving
12.2020
Oakland Police Academy, Oakland, CA
from 131 ST POLICE ACADEMY
05.1992
Skills
- Safe Driving Record
- Transportation Regulations
- City and Non-City Driving
- Vehicle Maintenance
- Commercial Class A License
- Verbal and Written Communication
- Documentation Skills
- Safety Standards and Protocols
- Regulatory Compliance
- Route Planning
- DOT Compliance
- Time Management
- Problem-Solving
Timeline
Commercial Professional Driver
System Transport
01.2023 - Current
Commercial Professional Driver
HPhoenix Express, LLC
06.2021 - 12.2022
Commercial Professional Driver
CRST Expedited
04.2021 - 06.2021
Warehouse Associate
Amazon
03.2020 - 12.2020
Transit Police Officer (Advanced)
BARTD Police Department
07.1995 - 09.2017
Police Officer (Basic)
Oakland Unified School District Police Services
09.1991 - 07.1995
Guest Service Representative
Grand Hyatt On Union Square
01.1990 - 08.1991
Guest Service Representative
Washington Hilton & Towers
07.1988 - 12.1989
Howard University
Bachelor of Science from Hotel And Motel Management
Peralta Community College District
Associate of Science from Business Management
Holy Names University
Bachelor of Science from Business Management
ADVANCED DRIVING SCHOOL
from Commercial Driving
Oakland Police Academy
from 131 ST POLICE ACADEMY
Similar Profiles
Blake HeathBlake Heath
CSR at System TransportCSR at System Transport
Jeremiah FreemanJeremiah Freeman
Facility Manager at System TransportFacility Manager at System Transport
Julen Lecuona AlcainJulen Lecuona Alcain
CDL A Truck Driver at System TransportCDL A Truck Driver at System Transport