Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marc Brooks

Middleton,Wi.

Summary

Dynamic and results-driven professional with extensive experience as a Taxi Cab Driver at Madison Taxi. Expert in GPS navigation and vehicle inspection, consistently achieving high customer satisfaction scores. Proven ability to supervise teams and respond effectively in emergencies, ensuring safe and timely transportation services.

Overview

50
50
years of professional experience

Work History

Taxi Cab Driver

Madison Taxi
Madison, Wisconsin
01.2021 - Current
  • Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time.
  • Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
  • Inspected vehicles prior to each shift to ensure they are in proper working order.
  • Managed cash transactions accurately while ensuring all receipts are properly documented.
  • Navigated city streets efficiently to provide timely transportation services.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Assisted passengers with luggage and ensured a comfortable travel experience.
  • Managed cash and electronic payments while providing accurate receipts to customers.
  • Trained new drivers on company policies, routes, and customer service standards.
  • Handled customer inquiries and resolved issues professionally during rides.
  • Maintained logs for recording mileage traveled, fuel used and trip times.
  • Applied mathematical skills to determine fares and change.
  • Maintained a clean interior of the vehicle by vacuuming, washing windows.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Checked oil levels, water levels, tire pressure and other maintenance items regularly.
  • Achieved consistently high customer scores due to exceptional service.
  • Obtained knowledge of local streets, landmarks, airports and other locations as requested by customers.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Appeared at designated appointments according to schedule.
  • Maintained vehicle to maximize passenger satisfaction.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Performed daily vehicle inspections to ensure safety and compliance with regulations.
  • Provided friendly customer service while courteously answering questions about routes or services offered.
  • Performed minor repairs such as changing tires or replacing windshield wipers as needed.
  • Provided door-to-door service to customers safely and efficiently.
  • Stocked taxis with necessary supplies such as maps, tissues and bottled water.
  • Adhered to traffic rules and regulations while driving.
  • Responded promptly to emergency situations during trips when necessary.
  • Greeted passengers, opened doors for them and loaded their luggage into the vehicle.
  • Monitored weather forecasts for potential road hazards or inclement weather conditions.
  • Followed GPS systems when navigating unfamiliar areas or taking alternate routes due to traffic conditions.
  • Reported any mechanical problems to management immediately.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Responded to specific locations at designated times to handle customer reservations.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Implemented marketing and other strategic plans to generate new business.
  • Participated in training sessions on new technology or customer service practices.
  • Communicated effectively with dispatchers and other drivers to improve service efficiency.
  • Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
  • Provided excellent customer service, including assisting passengers with luggage and answering queries.
  • Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
  • Performed basic vehicle maintenance checks to ensure safety and reliability.
  • Provided feedback to management on route issues or customer concerns.
  • Resolved fare disputes diplomatically, maintaining a positive company image.
  • Ensured vehicle met regulatory requirements and underwent scheduled inspections.
  • Implemented energy-saving driving techniques to reduce fuel consumption.
  • Adapted routes in real-time based on road conditions and passenger requests.
  • Displayed active listening and offered positive resolutions to passenger concerns.
  • Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
  • Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.

Taxi Cab Driver

Green Cab
Madison, Wisconsin
09.2015 - 12.2020
  • Navigated city streets efficiently to provide timely transportation services.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Assisted passengers with luggage and ensured a comfortable travel experience.
  • Managed cash and electronic payments while providing accurate receipts to customers.
  • Communicated effectively with dispatch to receive ride requests and updates.
  • Handled customer inquiries and resolved issues professionally during rides.
  • Trained new drivers on company policies, routes, and customer service standards.
  • Maintained logs for recording mileage traveled, fuel used and trip times.
  • Applied mathematical skills to determine fares and change.
  • Maintained a clean interior of the vehicle by vacuuming, washing windows.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Dispatched calls via radio or telephone upon receiving requests from customers.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Checked oil levels, water levels, tire pressure and other maintenance items regularly.
  • Achieved consistently high customer scores due to exceptional service.
  • Obtained knowledge of local streets, landmarks, airports and other locations as requested by customers.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Inspected vehicles prior to each shift to ensure they are in proper working order.
  • Managed cash transactions accurately while ensuring all receipts are properly documented.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Appeared at designated appointments according to schedule.
  • Maintained vehicle to maximize passenger satisfaction.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Performed daily vehicle inspections to ensure safety and compliance with regulations.
  • Provided friendly customer service while courteously answering questions about routes or services offered.
  • Performed minor repairs such as changing tires or replacing windshield wipers as needed.
  • Stocked taxis with necessary supplies such as maps, tissues and bottled water.
  • Adhered to traffic rules and regulations while driving.
  • Responded promptly to emergency situations during trips when necessary.
  • Assisted disabled customers with entering and exiting the taxi cab.
  • Greeted passengers, opened doors for them and loaded their luggage into the vehicle.
  • Monitored weather forecasts for potential road hazards or inclement weather conditions.
  • Followed GPS systems when navigating unfamiliar areas or taking alternate routes due to traffic conditions.
  • Reported any mechanical problems to management immediately.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Responded to specific locations at designated times to handle customer reservations.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.

Filling Vending Machines

M.L.B. Vending / Marc L. Brooks
Middleton, Wisconsin
10.2009 - 07.2015
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Machine Shop Foreman

Modern Heating &Cooling / David Olson Owner
Black Earth, Wisconsin
09.1999 - 02.2009
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.

M.L.B Remodeling & Repair /Small Business Owner

Marc L.Brooks
Middleton, Wisconsin
05.1995 - 03.1999
  • Assisted in planning home remodeling projects by gathering client requirements.
  • Coordinated schedules with contractors and suppliers for timely project completion.
  • Maintained inventory of materials and tools, ensuring efficient resource availability.
  • Supported the installation of fixtures and finishes according to design specifications.
  • Communicated with clients to address concerns and provide project updates.
  • Conducted site inspections to ensure compliance with safety standards and regulations.
  • Organized job site logistics for effective workflow and minimal disruption.
  • Collaborated with team members to troubleshoot issues during remodeling processes.
  • Performed basic carpentry duties such as cutting wood pieces or installing trims.
  • Installed cabinetry and countertops according to design specifications.
  • Assisted in the installation of windows and doors.
  • Installed drywall and other wall finishes.
  • Provided support during customer meetings regarding project progress updates.
  • Measured areas for installation of new fixtures or materials.
  • Applied paint, stain or sealer to surfaces according to instructions.
  • Installed electrical wiring and outlets according to code requirements.
  • Assisted in developing remodeling plans, including budgeting and timeline estimates.
  • Worked with subcontractors throughout the duration of projects.
  • Installed plumbing fixtures such as sinks and toilets according to manufacturer's instructions.
  • Maintained a clean work environment by disposing of debris properly.
  • Conducted routine inspections of job sites for quality assurance purposes.
  • Repaired minor damage caused by construction activities.
  • Monitored inventory levels of supplies and equipment used on jobsites.
  • Installed light fixtures following safety protocols.
  • Performed basic demolition tasks on job sites, such as removing walls or tearing out old flooring.
  • Assembled furniture items from flat-pack boxes.
  • Assisted with the selection of materials for projects, such as flooring, cabinets, countertops, and fixtures.
  • Set up scaffolding at job sites when needed.
  • Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
  • Operated equipment with strong focus on safety and ground communication.
  • Completed tear-down of existing structures to prepare for new construction.
  • Cleaned and prepared construction sites by removing debris and possible hazards.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Transported supplies to work sites, removed from trucks and organized for crew use.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Removed damaged materials and prepared surfaces for optimal installations.
  • Mixed, poured, and spread concrete, asphalt gravel, and other materials.
  • Promoted team efficiency by consistently picking up excess materials and tools.
  • Assisted with diverse construction challenges to help team and customer.
  • Erected and broke down scaffolding, ladders and other support structures for installations.
  • Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
  • Completed measurements, layouts and job site preparation to reduce downtime.
  • Controlled traffic passing near, in or around work zones.
  • Completed building repairs and maintenance to walkways, sidewalks and landscaping.
  • Positioned, aligned or sealed concrete wall sections or pipes.

Journeyman Carpenter

Carpenters union Local 314
Madison, Wisconsin
04.1990 - 08.1994
  • Constructed frameworks for residential and commercial buildings using blueprints.
  • Installed doors, windows, and cabinetry with precision and attention to detail.
  • Operated power tools and hand tools safely in various construction environments.
  • Collaborated with team members to complete projects efficiently and effectively.
  • Ensured compliance with safety regulations and building codes on job sites.
  • Maintained tools and equipment to ensure optimal performance during tasks.
  • Read and interpreted technical drawings to execute carpentry tasks accurately.
  • Followed OSHA and corporate safety regulations and procedures.
  • Read and interpreted specifications, diagrams and blueprints to determine best techniques for job.
  • Built stairs, ramps, walls, partitions and frameworks of wood or metal studs.
  • Measured and cut wood, plastic, drywall and other materials to specified dimensions using hand tools and power saws.
  • Ensured all work is carried out according to local building codes.
  • Assembled formwork for pouring concrete slabs or walls in accordance with engineering plans.
  • Carried out general maintenance tasks on building sites including cleaning up debris and rubbish.
  • Inspected buildings prior to start of construction projects for any existing damage that needs repair.
  • Collaborated with other tradespeople onsite during construction projects.
  • Spoke with customers to gain better understanding of scope of project.
  • Performed minor repairs on damaged woodwork items such as window sills or door jambs.
  • Laid out flooring systems on site before installation begins.
  • Applied weatherproofing treatments to exterior surfaces such as decks and fences.
  • Secured structural components together using nails, screws or glue guns.
  • Fabricated wooden jigs and templates to aid in the assembly process of parts in production runs.
  • Checked accuracy of finished product with measuring tools such as tape measures and levels.
  • Led apprentices and trainees in building construction and renovation.
  • Reviewed jobsite needs with foreman and coordinated construction.
  • Installed, assembled and repaired woodwork, millwork, cabinetry, and trim.
  • Performed various carpentry duties, including both rough and finish carpentry.
  • Used various carpenter's hand tools, portable power tools and standard measuring instruments.
  • Conducted inspections, diagnosed problems, took measurements and made necessary adjustments to complete projects according to specifications.
  • Examined buildings and project specifications to determine measurements.
  • Used band, circular and compound miter saws.
  • Positioned and installed floor joists, trusses and rafters.
  • Anchored and braced forms to complete precise joining.
  • Applied acoustic paneling to ceilings and walls to adjust sound absorption and rebound within rooms.
  • Applied design-specific wood and composite trim according to architectural plans and neighborhood regulations.
  • Procured and completed required permit approvals prior to starting projects.
  • Prioritized work, keeping carpentry jobs on task and within budget.
  • Cut and installed tile and hardwood flooring for residential and commercial buildings.

Capenter

Sipple Builders & remodelers
Middleton, Wisconsin
03.1986 - 06.1989
  • Assisted skilled carpenters in measuring and cutting various materials.
  • Maintained tools and equipment to ensure safe and efficient operation.
  • Collaborated with team members on construction projects and installations.
  • Helped install frameworks, doors, and windows under supervision.
  • Followed blueprints and diagrams to assist with project layouts.
  • Learned safety protocols to minimize risks during construction tasks.
  • Participated in site clean-up to maintain a safe working environment.
  • Observed experienced carpenters to gain practical skills and techniques.
  • Cut materials on job site to prepare for installation.
  • Cut and shaped material to specified measurements using hand tools such as saws, chisels, planes, and drills.
  • Cleaned job sites daily after completion of each task ensuring no debris was left behind.
  • Worked with supervisor in order to learn proper techniques for various carpentry tasks.
  • Performed rough framing tasks such as laying out walls or installing studs in preparation for drywall installation.
  • Measured and marked cutting lines on materials using a ruler, pencil, and chalk line.
  • Maintained a safe work environment by adhering to all safety policies and procedures while performing job duties.
  • Assisted journeyman carpenters in installing fixtures and fittings.
  • Assembled cut and shaped materials and fastened them together with nails, screws, dowels, glue or metal connectors.
  • Used ladders safely when accessing hard-to-reach areas during installations.
  • Installed cabinets, doors frames, windows frames, baseboards and other fixtures according to specifications.
  • Helped with movement of materials and equipment to different job sites.
  • Constructed forms for pouring concrete foundations and slabs-on-grade utilizing 2x4's masonite sheathing and staking techniques.
  • Ensured that all work completed met building codes prior to final inspection.
  • Operated power equipment such as routers, joiners and sanders to shape wood components.
  • Read and interpreted specifications and construction drawings to determine best techniques to complete each job.
  • Inspected finished products for conformance to standards of quality and accuracy in dimensions.
  • Read blueprints or drawings for information on specific construction projects.
  • Obtained strong understanding of residential and commercial building codes.
  • Collaborated with other tradesmen in order to ensure efficient completion of projects within designated timeframes.
  • Uncovered product defects and addressed with job foreman.
  • Repaired furniture pieces by reinforcing joints or replacing broken parts.
  • Disposed of waste materials properly following local regulations regarding hazardous materials disposal.
  • Encouraged feedback from foreman and trade workers on site to incorporate suggestions into later work.
  • Worked with journeyman carpenters in insulating offices to soundproof and control temperature.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Installed windows, flooring, or trim using hand or power tools.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Worked independently on projects and tasks within carpentry team.
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
  • Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
  • Studied blueprints or building plans to prepare layout and materials required.
  • Erected scaffolding to assemble above-ground structures.
  • Roughed in door and window frames or subflooring in structures undergoing construction or repair.
  • Consistently constructed square and level projects.

Salesman , Everything Else Plus

Fish Building Supply
Middleton, Wisconsin
07.1975 - 12.1985
  • Engaged customers to understand their needs and preferences.
  • Demonstrated product features and benefits to potential buyers.
  • Maintained organized displays to enhance product visibility and appeal.
  • Processed sales transactions efficiently using the company's point-of-sale system.
  • Collaborated with team members to achieve sales goals and objectives.
  • Addressed customer inquiries and resolved issues in a timely manner.
  • Conducted inventory checks to ensure stock availability for customers.
  • Assisted in training new staff on sales techniques and product knowledge.
  • Educated customers on product features and technical details to highlight benefits.
  • Greeted customers and provided information about products and services.
  • Demonstrated product features, benefits and use to potential buyers.
  • Performed administrative tasks including order entry, invoicing and filing paperwork.
  • Provided timely follow-up on inquiries made by potential customers.
  • Developed relationships with key accounts to increase sales volume.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Created promotional materials such as brochures, flyers, catalogs and price lists.
  • Maintained a current knowledge of market trends and competitive activities in the sales area.
  • Generated leads from cold-calling prospective clients.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Maintained list of prospects for future marketing efforts.
  • Coordinated delivery schedules with logistics teams to ensure timely delivery of goods.
  • Conducted regular sales meetings to review performance and develop strategies for achieving goals.
  • Solicited orders from existing customers through phone calls and emails.
  • Addressed customer questions and concerns regarding products and services.
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Negotiated deals and handled complaints or objections.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Prepared and delivered appropriate presentations on products and services.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Reset store displays for special events and seasonal merchandise changes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Reduced process lags by training employees on best practices and protocols.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Recognized security risks to properly handle situations.

Education

High School Diploma -

Middleton High School
Madison, WI
06-1972

Skills

  • Vehicle inspection
  • GPS navigation
  • Fare calculation
  • Team supervision
  • Emergency response
  • Customer service

Timeline

Taxi Cab Driver

Madison Taxi
01.2021 - Current

Taxi Cab Driver

Green Cab
09.2015 - 12.2020

Filling Vending Machines

M.L.B. Vending / Marc L. Brooks
10.2009 - 07.2015

Machine Shop Foreman

Modern Heating &Cooling / David Olson Owner
09.1999 - 02.2009

M.L.B Remodeling & Repair /Small Business Owner

Marc L.Brooks
05.1995 - 03.1999

Journeyman Carpenter

Carpenters union Local 314
04.1990 - 08.1994

Capenter

Sipple Builders & remodelers
03.1986 - 06.1989

Salesman , Everything Else Plus

Fish Building Supply
07.1975 - 12.1985

High School Diploma -

Middleton High School

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