Marc Cecchi
Arlington Heights,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Brad Sutter State Farm
1584 W Algonquin Rd Hoffman Estates, IL 60192
04.2017 - Current
- Maintained computer and physical filing systems.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set office sales goals.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Attended networking meetings to establish relationships with current and future clients.
Tactical Removal Specialist
Junk Remedy
Lake Zurich
04.2013 - 01.2017
- Managed teams of four or more employees.
- Sold services to various different clientele across the state of Illinois.
- Implemented techniques on how to get jobs done safely and efficiently.
- Sold services over the phone and in person.
- Maintained a fun work atmosphere.
Education
Associate of Science -
William Rainey Harper College
Palatine, ILNo Degree - Sports Science
St. Ambrose University
DavenportHigh School Diploma -
William Fremd High School
Palatine, ILSkills
- Workflow Planning
- Scheduling
- Email Correspondence
- Office Management Software
- Customer Relations
- Team Bonding
- Regulatory Compliance
- Coaching and Training
- Performance Improvement
- Handling Complaints
- Conflict Management
- Microsoft Office
Accomplishments
- Recognized by Sales Leaders for managing a new office that exceeded sales goals three years in a row.
- Helped triple our office's book of business since taking over as manager in 2020.
Certification
Licensed in Life, Health, Bank, and Property & Casualty Insurance.
Timeline
Office Manager
Brad Sutter State Farm
04.2017 - Current
Tactical Removal Specialist
Junk Remedy
04.2013 - 01.2017
Associate of Science -
William Rainey Harper College
No Degree - Sports Science
St. Ambrose University
High School Diploma -
William Fremd High School