MARC CHERIZOL
Orlando,FL
Summary
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator
Westgate Resorts
10.2022 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Assisted other teams in solution based IT issues in their respective fields
IT Field Technician
Brooksource
02.2022 - Current
- Installed computer hardware, telecommunication components, hardware, and cabling.
- Installed peripheral components, such as minor LAN components and cabling, monitors, keyboards, printers, and disk drives on user premises, following installation procedures.
- Loaded specific software packages, such as operating systems, hardware drivers, and custom application software on computers
- Tested and verified hardware and support peripherals to ensure specifications and requirements were met, by recording and analyzing test data.
- Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Provided frontside support to Physicians and other healthcare workers during AdventHealth Epic Go-Live events.
- Maintained the integrity of sensitive patient data by following HIPAA security best practices
Apple Agent
Kellyconnect
03.2021 - 01.2022
- Taking customer service & Technical assistance calls in Kellyconnect under the Apple. Inc account.
- Assisted with troubleshooting of various Apple devices & Apple services
- Certified in 3 out of 4 top placements in apple’s top troubleshooting departments (iOS Tier 1 & Mac Tier 1)
Sprint CAS Operator
Teleperformance USA
07.2016 - 04.2020
- Apart of the CAS team under the sprint account. Understanding customers reasonings for potentially cancelling lines or accounts under sprint. Also assisted in technical support of a wide variety of devices & services within sprint.
- Understanding customers issues that they may have with the company or their predicament they may have with their device
- Assisted in sales with customers who wanted new devices or accessories.
- Technical support of devices and services under the sprint network.
- Helping customers understand sprint policies and expectations
- Comprehension of sprint bill pricing and what is the reasoning of the pricing
Apple Mentor/Supervisor
Teleperformance USA (Internal Transfer)
07.2016 - 06.2019
- Assisted in the upbringing of new advisors in the Apple department. Made sure each advisor in each class was given proper instructions on how to work under Apple and Teleperformance rules and expectations while on the phones & in the building.
- Educated advisors about Teleperformance’s expectations. I.E. Aux, Call Handling, Scheduling requirements, Etc.
- Handled advisors’ issues when it came to Time adjustments, schedule requests, HR related issues, Etc.
- Coached nesting advisors about Apple policies, troubleshooting steps, and call handling while interacting with different kinds of customers.
- Constructed team meetings & round tables to understand advisors’ strengths and weaknesses
Apple Agent
Teleperformance
08.2016 - 07.2018
- Taking customer service & Technical assistance calls in Teleperformance under the Apple. Inc account.
- Assisted with troubleshooting of various Apple devices & Apple services
- Certified in 3 out of 4 top placements in apple’s top troubleshooting departments (iOS Tier 1, Mac Tier 1, iOS Tier 2)
- Became a senior advisor and handled upper tier issue in the Apple ecosystem
- Educated Tier 1 advisors in how to properly use tools & get familiar with Apple internal systems
- Coached Tier 1 advisor on how to properly take control of calls and manage customers
- Product understanding and purchasing options
Education
Computer Engineering
Boward College
High School Diploma -
Blanche Ely High School
06.2016
Skills
- Putty / MobaXterm proficient
- Microsoft Azure / Intune
- Mac OS
- Windows OS
- Ruckus (RICXI) Certified
- ServiceNow
- Remote Access
- Desktop troubleshooting
- IT documentation
- Hardware troubleshooting
Certification
Ruckus RICXI certified
Timeline
System Administrator
Westgate Resorts
10.2022 - Current
IT Field Technician
Brooksource
02.2022 - Current
Apple Agent
Kellyconnect
03.2021 - 01.2022
Apple Agent
Teleperformance
08.2016 - 07.2018
Sprint CAS Operator
Teleperformance USA
07.2016 - 04.2020
Apple Mentor/Supervisor
Teleperformance USA (Internal Transfer)
07.2016 - 06.2019
Computer Engineering
Boward College
High School Diploma -
Blanche Ely High School
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