Marc Contreras
Colorado Springs ,CO
Summary
Results-driven professional specializing in retention strategies and safety compliance. Demonstrated success in enhancing customer satisfaction and ensuring quality delivery through effective communication and training facilitation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ready Mix Driver
Martin Marietta
Colorado Springs, Colorado
11.2021 - Current
- Operated ready mix trucks to ensure timely delivery to construction sites.
- Monitored concrete quality during transit to meet customer specifications.
- Ensured compliance with safety regulations throughout transportation and unloading processes.
- Communicated with site managers to facilitate smooth unloading operations.
Recruiting and Retention NCO
United States Army National Guard
Centennial, Colorado
01.2010 - Current
- Devised and implemented retention strategies to enhance soldier engagement and commitment.
- Conducted interviews and assessments to evaluate candidates for military roles.
- Facilitated training sessions on career opportunities within National Guard structure.
- Mentored soldiers in navigating career advancement options within Army National Guard.
Correctional Officer
Colorado Department Of Corrections
Limon, Colorado
03.2021 - 08.2022
- Monitored inmate behavior to ensure adherence to facility regulations and protocols.
- Responded promptly to incidents, enhancing safety for inmates and staff.
- Conducted inspections of cells and random searches of common areas.
- Observed inmate conduct to prevent criminal activities and escape attempts.
- Supervised prisoners during meals, recreation, work assignments, medical visits, and court appearances.
Retention Account Manager
Dish Network Corp
Littleton, Colorado
08.2016 - 03.2020
- Managed customer accounts to boost retention and satisfaction rates.
- Utilized CRM software to track interactions and monitor retention program effectiveness.
- Analyzed customer data to pinpoint improvement areas in overall experience.
- Reviewed customer feedback to identify trends and implement necessary enhancements.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06-2020
Skills
- Retention strategies
- Candidate assessment
- Training facilitation
- Career mentoring
- Performance analysis
- Customer relationship management
- Situational awareness
- Report generation
Certification
- CPR and First Aid/AED
Timeline
Ready Mix Driver
Martin Marietta
11.2021 - Current
Correctional Officer
Colorado Department Of Corrections
03.2021 - 08.2022
Retention Account Manager
Dish Network Corp
08.2016 - 03.2020
Recruiting and Retention NCO
United States Army National Guard
01.2010 - Current
Bachelor of Science - Business Administration And Management
Colorado Technical University
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