Marc Cortes
Lehigh Acres
Summary
Motivated and ambitious professional with extensive experience in HVAC, customer service, and business management, seeking growth opportunities within a dynamic company. With a background in HVAC systems, ductwork, troubleshooting, and maintenance, I am dedicated to expanding my knowledge and skillset. My long-term goal is to leverage my expertise and entrepreneurial spirit to establish my own successful HVAC company. Passionate about learning, growing, and contributing to the success of any team I am a part of.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apprentice & Customer Service
Hector's Auto
01.2024 - 01.2025
- Assisted with answering phone calls, setting appointments, and managing customer inquiries
- Supported the stocking of auto parts and worked with the team on various automotive tasks
- Contributed to the financial side of the business by assisting with transactions and managing invoices
Barber
PJs Barber Shop
01.2018 - 01.2024
- Provided high-quality grooming services, including haircuts, shaves, and beard trims in a fast-paced environment
- Established strong relationships with clients, contributing to repeat business and a loyal customer base
- Delivered excellent customer service while maintaining a clean and welcoming atmosphere
Apprentice - HVAC Technician
01.2018 - 01.2024
- Gained hands-on experience in HVAC systems, focusing on ductwork, line sets, installations, maintenance, troubleshooting, and duct cleaning
- Assisted in quality checks and completed various HVAC-related tasks under the guidance of an experienced technician
- Developed technical expertise in both residential and commercial HVAC systems, ensuring the delivery of high-quality service
HVAC Apprentice
Action Cooling and Heating
01.2015 - 01.2016
- Worked as an apprentice technician, gaining practical knowledge in HVAC system installation and maintenance
- Focused on troubleshooting, duct cleaning, and ensuring systems were operating at peak efficiency
- Contributed to customer service efforts by assisting technicians on job sites and ensuring timely and effective repairs
Education
Cosmetology -
FMTC ( Fort Myers Technical College )
01.2015
High School Diploma -
Coronado High School
01.2014
Skills
- HVAC System Installation & Maintenance
- Troubleshooting & System Diagnostics
- Ductwork & Line Sets
- Quality Control & Safety Protocols
- Customer Service & Relationship Building
- Scheduling & Appointment Management
- Financial & Administrative Support
- Strong Work Ethic & Ambition for Professional Growth
- Team Collaboration & Leadership Capabilities
Certification
- HVAC Apprenticeship Completion
- On-the-Job Training: HVAC Systems, Ductwork, Line Sets, Troubleshooting
- OSHA Safety Certification (if applicable)
- Additional Certifications (if applicable)
Additional Information
Passionate about sports, including baseball and football., Eager to become a 'jack of all trades' and continuously improve in all areas of expertise., Long-term career goal: To own and operate a successful HVAC business, providing top-notch service to the community.
Objective Summary
Motivated and ambitious professional with extensive experience in HVAC, customer service, and business management, seeking growth opportunities within a dynamic company. With a background in HVAC systems, ductwork, troubleshooting, and maintenance, I am dedicated to expanding my knowledge and skillset. My long-term goal is to leverage my expertise and entrepreneurial spirit to establish my own successful HVAC company. Passionate about learning, growing, and contributing to the success of any team I am a part of.
Awards
- Consistently recognized for outstanding customer service and client satisfaction at PJs Barber Shop.
- Developed strong technical expertise in HVAC through hands-on apprenticeship and training.
- Contributed to the success of New Life Church's outreach programs and helped organize several community initiatives.
- Recognized as a team player in every work environment, demonstrating leadership and dedication to continuous improvement.
Timeline
Apprentice & Customer Service
Hector's Auto
01.2024 - 01.2025
Barber
PJs Barber Shop
01.2018 - 01.2024
Apprentice - HVAC Technician
01.2018 - 01.2024
HVAC Apprentice
Action Cooling and Heating
01.2015 - 01.2016
High School Diploma -
Coronado High School
Cosmetology -
FMTC ( Fort Myers Technical College )
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