Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marc Crespin

Burtonsville,Maryland

Summary

  • Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
  • Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Well-versed in products, services, and consumer trends.
  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Uber Eats
Burtonsville, MD
07.2020 - 08.2022
  • Provided excellent customer service throughout the delivery process.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Resolved customers' complaints regarding products or services.

Team Member

Budget Construction Cleaning
05.2020 - 07.2020
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.

Host

Cuba de Ayer
09.2019 - 02.2020
  • Answered telephone to provide dining information and take reservations.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.

Education

Computer Science and Programming

Montgomery Community College
Rockville, MD

Skills

  • Fluent in Spanish
  • Appointment Scheduling
  • Consultative Sales
  • Inbound and Outbound Calling
  • Call Management
  • Data Entry
  • Typing Proficiency
  • Customer Relationship Management (CRM)
  • Positive and Professional
  • Escalation Management
  • Technical Support
  • Adaptive Team Player
  • Sales Closing
  • Filing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Delivery Driver

Uber Eats
07.2020 - 08.2022

Team Member

Budget Construction Cleaning
05.2020 - 07.2020

Host

Cuba de Ayer
09.2019 - 02.2020

Computer Science and Programming

Montgomery Community College

Similar Profiles

CREATE PROFILE
Marc Crespin