MARC DAVIS
Las Vegas,NV
Summary
Dynamic hospitality professional with a proven track record in Las Vegas. Excelling in menu knowledge, wine service, management and customer service. Enhanced guest experiences through expert food and beverage pairings, while effectively working with staff members to elevate service standards. Demonstrated strong problem-solving skills and budget management, driving profitability and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Wine Sommelier
Chyna Club at Fontainebleau
Las Vegas, NV
01.2024 - 01.2025
- Developed wine lists to enhance guest satisfaction, compliment world class food snd boost profitablity.
- Engaged guests through conversation about the dinner menu and pairing various styles of wines available.
- Provided exceptional customer service by responding quickly and efficiently to inquiries regarding wine selections.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Assistant General Manager
Scarpetta Restaurant at the Cosmopolitan
Las Vegas, NV
06.2018 - 09.2023
- Responsible for overseeing all daily restaurant operations to ensure high quality standards are met
- Developed and implemented operational procedures to increase efficiency and cost savings
- Helped recruit, train, and manage staff of 45+ employees
- Assist in maintaining budgets and financials to ensure financial success of restaurant
- Collaborate with Chefs, General Manager and hotel food and beverage director to ensure menu offerings meet customer expectations and exceed industry standards
- Continuous engagement with staff to maintain professionalism, dedication and understanding of core hospitality principles
- Work on the floor as a sommelier when needed
- Assist with front door job duties to help coordinate host/hostess team using SevenRooms application in conjunction with OpenTable and hotel concierge services
- Motivated, trained, and disciplined employees to maximize performance
- Resolved problems promptly to elevate customer approval
- Mentored and motivated team members to achieve challenging business goals
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
Wine Sommelier
Scarpetta Restaurant
Las Vegas, NV
11.2016 - 06.2018
- Responsible for working as restaurant sommelier
- Assist in maintaining wine list comprised of over 350 selections
- Meet with wine company representatives on regular basis to procure new wines and maintain a dynamic selection of fine wines from around the world
- Assist with general floor duties including running food, taking dinner orders, bussing and resetting tables
- Daily/weekly ordering from wine warehouse using Stratton Warren operating system
- Assist with daily operation of both Scarpetta and DOCG restaurants under direction of LDV management and Chef Scott Conant
- Responsible for team development and cohesiveness
- Lead pre shift service activities and direct and manage FoH service team including bussers, runners, servers and bar staff
- Assist with daily ordering of dry goods, liquor orders and general supplies
- Work with general manager and sommeliers to operate outlets efficiently and professionally
Education
Restaurant Manager -
Scarpetta DOCG Restaurants
06-2011
Bachelor of Science - Education
University of North Texas
Denton, Tx12.1994
Level 1 course -
Court of Master Sommeliers
Skills
- Menu knowledge
- Customer service
- Food and beverage pairings
- Staff training
- Team leadership
- Inventory control
- Problem solving
- Budget management
- Conflict resolution
- POS system operation
Miscellaneous
- Moved to Las Vegas in 1997. Was hired on as a member of opening staff at Bellagio. Employed by the Maccioni family at Circo/Le Cirque. Worked as a captain in their restaurants until 2005. Became a member of Wynn Las Vegas opening team in 2005. Worked at SW steakhouse as a captain and sommelier until 2010. Enrolled in Wynn management program in fall of 2010 and was promoted to manager at Botero steakhouse on Encore side of the property. Was invited to help manage and operate Scarpetta and DOCG restaurant collection at Cosmopolitan Hotel in summer of 2011. Moved to Texas and helped operate a restaurant in the Woodlands area outside of Houston, TX from 2015-2016. Moved back to Las Vegas in fall of 2016. Worked as a sommelier for Scarpetta before taking the position as AGM in summer of 2018. Looking to build on experiences and challenge myself with new opportunities.
Timeline
Wine Sommelier
Chyna Club at Fontainebleau
01.2024 - 01.2025
Assistant General Manager
Scarpetta Restaurant at the Cosmopolitan
06.2018 - 09.2023
Wine Sommelier
Scarpetta Restaurant
11.2016 - 06.2018
Restaurant Manager -
Scarpetta DOCG Restaurants
Bachelor of Science - Education
University of North Texas
Level 1 course -
Court of Master Sommeliers
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