Marc Davis
Austin, TX
Summary
Head of Client Operations with over 7 years of experience driving growth and leading teams in startup environments. Experienced in client relationship management, sales, and marketing strategy, I focus on building strong teams and creating a collaborative culture that aligns goals with business objectives. I’m dedicated to elevating the client experience, driving revenue growth, and streamlining processes to ensure smooth operations and lasting partnerships.
Overview
7
7
years of professional experience
Work History
Head of Client Operations
Smart City Digital
Austin, TX
07.2024 - Current
- Collaborate with CEO, CFO, and leadership to drive growth, profitability, and client retention strategies.
- Lead Client Operations and Digital Marketing teams, optimizing performance, recruitment, onboarding, and development.
- Strengthened client relationships, manage vendor partnerships, and improved client success processes, including onboarding and renewals.
- Manage tools and systems to streamline operations and ensure smooth deployments.
- Track KPIs and used data insights to inform decision-making, improve processes, and enhance client satisfaction.
- Work cross-functionally with Sales and Marketing to align on strategies and drive continuous improvement.
Strategic Operations Manager
Smart City Digital
Austin, TX
01.2023 - 07.2024
- Designed and implemented strategies to optimize the client journey, including forecasting, onboarding, and offboarding.
- Led cross-functional teams to address operational challenges and improve efficiency.
- Conducted strategic planning to align operational objectives with company goals.
- Managed project timelines and budgets, ensuring on-time, within-budget delivery of results.
Account Executive
Smart City Digital
Austin, TX
05.2023 - 01.2024
- Maximized leasing for multifamily clients, scaling client base to over 80 in 8 months.
- Developed marketing strategies across media channels, enhancing brand visibility.
- Built strong client relationships, delivering tailored solutions.
- Managed end-to-end project execution for multifamily partners, ensuring timely deliverables while maintaining high performance standards in fast-paced environment
Marketing Specialist
Smart City Locating
Dallas, TX
07.2022 - 05.2023
- Developed marketing strategies for a national apartment locator service
- Crafted strategic communications, marketing initiatives, and campaigns, as entrusted by senior management
- Measured campaign performance and optimized assets based on results
- Led marketing efforts across traditional, digital, and social channels
- Boosted awareness, traffic, and conversion rates during tenure
- Analyzed marketing data to generate forecasts based on sales trends
- Conducted research and recommended new market opportunities
- Led cross-functional teams to align brand objectives and market image
- Trained and mentored teams to improve performance using data-driven insights
Sr. Customer Success Specialist
Smart City Locating
Dallas, TX
10.2020 - 07.2022
- Acted as the main point of contact between available properties and Smart City
- Managed daily tasks, assigned roles, and kept the team focused on meeting deadlines
- Created a positive work culture and encouraged collaboration to solve challenges
- Increased traffic to multifamily assets by developing effective strategies
- Reviewed marketing data, provided forecasts, and gave recommendations to management
- Identified gaps in processes and implemented changes to boost productivity
Customer Success Specialist
Smart City Locating
Dallas, TX
06.2020 - 10.2020
- Built and strengthened customer relationships through regular outreach and education on product usage
- Encouraged customers to refer others, expanding platform awareness
- Collected and analyzed customer feedback, providing insights and suggestions to management
- Recognized for sourcing new clients that drove revenue and growth
- Contributed to the development of the 'connect' service, a free utilities concierge platform for clients
- Managed client communications, promoted utility partners, and supported local initiatives
- Developed processes to effectively measure customer satisfaction
Sr. Customer Experience Specialist
Smart City Locating
Dallas, TX
01.2020 - 06.2020
- Analyzed current practices, identified areas for improvement, and implemented technology to speed up response times
- Worked to enhance the customer experience by addressing pain points in the client journey
- Responded to customer inquiries across all social media platforms
- Collaborated with other departments to align strategies and standardize quality control for social media channels
Customer Experience Specialist
Smart City Locating
Dallas, TX
06.2019 - 01.2020
- Handled inbound customer inquiries via phone, email, chat, and social media
- Identified customer needs and provided recommendations on using the platform effectively
- Supported the sales team to drive growth and achieve objectives
- Recognized for collaborating across teams and contributing to shared goals
Leasing & Marketing Professional
Lincoln Property Company
Houston, TX
02.2018 - 06.2019
- Engaged with prospective residents, assessed housing needs, and conducted property tours
- Utilized traditional, digital, and social media marketing to boost community awareness
- Reviewed applications, ran credit checks, and made lease approval decisions
- Consistently exceeded sales and goals
- Leveraged local market knowledge to stay ahead of competitors
Skills
- Start-Ups
- Leadership
- EOS Structure
- Strategic Vision
- Market Expansion
- Cross-Functional Leadership
- Client Retention
- Revenue Growth
- Digital Marketing
- Social Media Marketing
- Campaign Management
- Marketing Strategy
- Client Relationship Management
- Business Development
- Networking
- Forecasting
- Team Development
- Process Development
- Project Management
Timeline
Head of Client Operations
Smart City Digital
07.2024 - Current
Account Executive
Smart City Digital
05.2023 - 01.2024
Strategic Operations Manager
Smart City Digital
01.2023 - 07.2024
Marketing Specialist
Smart City Locating
07.2022 - 05.2023
Sr. Customer Success Specialist
Smart City Locating
10.2020 - 07.2022
Customer Success Specialist
Smart City Locating
06.2020 - 10.2020
Sr. Customer Experience Specialist
Smart City Locating
01.2020 - 06.2020
Customer Experience Specialist
Smart City Locating
06.2019 - 01.2020
Leasing & Marketing Professional
Lincoln Property Company
02.2018 - 06.2019
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