Marc E Maxi
Middletown,CT
Summary
Accomplished Operation Manager with a proven track record at FedEx Ground, adept in Lean and Six Sigma methodologies and exceptional in fostering team leadership. Elevated operational efficiency and employee productivity, while mastering multi-lingual communication and CRM, ensuring top-notch customer service and strategic company growth.
Overview
12
12
years of professional experience
Work History
Operation Manager Level II
FedEx Ground
Middletown
01.2018 - 01.2023
- Managing inbound and outbound, Cargo handling supervising and clearance for delivery
- Freight forwarding to multiple destinations
- Coordinating with drivers to ensure smooth deliver flow of goods from the point of origin to the destination and managing paper works
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led a team of 50-80 employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategic plans to achieve company objectives.
- Created monthly reports for senior management summarizing operational performance metrics.
E-commerce Business Owner
01.2016 - 01.2021
- Pallet Flipping: Purchase multiple returns pallets from Amazon, Macy’s, Home Depot and then turn around to sell the individual products on Shopify, amazon MBA, and eBay
Assistant Manager/Food Truck Manager
Perk on Main/Perk on Wheels
Middletown, CT
01.2014 - 01.2018
- Act as point of contact to customers as well as supervise and train staff at Connecticut’s premier crepe business
- Experience with cash register operation, stocking merchandise, prep, cooking, cleaning and various other duties to maximize profitability and customer satisfaction
Website Designer
Care for Children of Haiti (NGO)
, Haiti
01.2011 - 01.2013
- Creative design and editing
- Also acted as translator
- Maintain household standards and property management
- Oversee and schedule household staff, providing training and performance assessments
- Manage external vendors, property maintenance, and daily operations
- Plan and coordinate family events, guest visits, and daily routines
- Execute errands, including weekly family meal planning and preparation
- Handle interior housekeeping, including deep cleaning, laundry, and care of specialty surfaces
- Maintain household manuals, budgets, and inventory lists
- Provide administrative support (calendars, travel, vehicle management, etc.)
- Designed visual and graphic images to use on multiple platforms.
Machine Operator
Accel International
- Responsible for operating multiple machines assigned, ensure they run smoothly, works at capacity without issues, and appropriately maintained
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
- Record production information such as quantities produced and materials used on daily logs.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Promoted efficient operation of production processes through careful control system monitoring
- Adjusted machine settings according to production requirements.
- Unload finished products from machines onto conveyors or other transport systems.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
- Adjust machine settings to complete tasks accurately.
Education
Business Administration - Business Administration
American Intercontinental University (AIU)
11.2022
GED -
Middletown Adult Education
Middletown, CT12.2018
General sturdy - General Studies
Middlesex Community College
Skills
- Lean and Six Sigma methodologies
- Multi-lingual (Creole, French, and English)
- POS system
- Management/Training
- Microsoft Office
- CorelDRAW
- Customer service
- Multitasks
- Team player
- Staff development
- Goal setting
- Clear communication
- Data analysis
- Conflict resolution
- Team leadership
- Financial records oversight
- Project planning
- Documentation and reporting
- Customer relationship management (CRM)
- Staff training and development
- Coaching and mentoring
- Policy implementation
- Relationship building
- Task delegation
- Cross-functional teamwork
- Operations management
- Sales management
- Safety procedures
- Business administration
Timeline
Operation Manager Level II
FedEx Ground
01.2018 - 01.2023
E-commerce Business Owner
01.2016 - 01.2021
Assistant Manager/Food Truck Manager
Perk on Main/Perk on Wheels
01.2014 - 01.2018
Website Designer
Care for Children of Haiti (NGO)
01.2011 - 01.2013
Machine Operator
Accel International
Business Administration - Business Administration
American Intercontinental University (AIU)
GED -
Middletown Adult Education
General sturdy - General Studies
Middlesex Community College
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