Marc Eric Ruiz
Round Rock,Texas
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
(BIPP) Support Group Facilitator
Cognitive Center For Education
02.2023 - Current
- Facilitate virtual/in-person groups to individuals (parolees, probation and pre-adjudication offenders) that have been ordered to complete a Batterer's Intervention Prevention Program.
- Improved member satisfaction with support group experience through consistent attention to individual needs and concerns.
- Maintained accurate records of attendance and session content, ensuring compliance with organizational requirements.
- Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
- Tailored discussion topics and activities to the unique needs of each support group, ensuring relevancy and value for all participants.
- Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members.
- Strengthened coping skills of participants through the introduction and practice of various stress management techniques.
Case Manager/Probation Officer
Williamson County Transformative Justice Program
09.2019 - Current
- In partnership Multi-Providers, accomplish participants’ care by assessing treatment needs, develop, monitor, and evaluate the Individual Case Plan (ICP) and progress, and facilitate interdisciplinary approaches
- Admit new participants by reviewing records and conducting orientations
- Determine participants’ requirements by completing intake interviews, determine need for therapeutic medical, psycho-social, and psychiatric evaluations, review therapist evaluations, treatment objectives, and plans
- In partnership with Peer Support Specialists and/or Community Outreach Coordinators, establish community engagement requirements;
- In partnership with the Multi-Disciplinary Team (MDT), establish treatment programs by setting schedules and routines, coordinate services being provided, and arrange resources
- Monitor cases by verifying participants’ attendance, observe and evaluate treatments and responses both in the office and in the field, advocate for needed services, obtain additional resources, intervene in crises, and provide personal support
- Maintain participants’ records by reviewing case notes and logging events and progress in the organization’s approved case management data system
- Prepare participants’ exit from the Transformative Justice program by reviewing and amplifying exit plans, coordinate exit and post-exit requirements, and provide needed resources
- Improve self and staff competence by participating in and providing educational resources, balance work requirements with learning opportunities, and evaluate the application of learning to changes in treatment results in consort with the Transformative Justice’s theory of change
- In partnership with the Transformative Justice team, improve treatment results by studying and evaluating participant behavior, participation, and outcomes and implement and document interventions using the organization’s approved processes as well as research and evidence-based strategies
- Meet budget by monitoring expenses and implementing cost-saving actions
- Prepare reports as directed by collecting, analyzing, and summarizing treatment and results data and trends, compiling statistics, completing grant and subsidy applications, and inputting data into the organization’s approved data system(s)
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Juvenile Probation-Inter County Transfer Officer
Williamson County Juvenile Services
04.2007 - 08.2019
- Worked with other counties in ensuring that all cases leaving and/or entering our county were properly supervised and all required paperwork was submitted
- Ensured that progress reports were sent and received in a timely manner to outside agencies
- Investigated referrals and conducted background investigations from the standpoint of the offense reports, the community, the victim, the offender and his/her family, and made recommendations concerning the disposition of a case
- Gathered financial status information and made recommendations regarding assessment of court costs, probation fees, detention fees, restitution, child support and other fees
- Gathered information concerning restitution and victim impact statements
- Performed complex social service work in interviewing and counseling
- Aided juvenile offenders and families in development and rehabilitation
- Developed quality relationships with personnel in law enforcement, schools, community organizations, and other social service agencies
- Provided probation supervision of Deferred Prosecution and Court Ordered Probation cases
- Testified in court at detention, disposition and modification hearings
- Provided social history investigations and recommendations for court
- Served on-call on a 24-hour basis
Juvenile Probation Officer
Travis County
01.2002 - 04.2007
- Screened cases referred to court and made judgments as to appropriate action
- Adjusted cases without legal actions, diverted or referred cases to other agencies, worked out agreements where possible in family law cases, and/or made recommendation for prosecution to the District Attorney or the court for other appropriate official action
- Researched and investigated the background of each case and counseled children, their families and others to assess the situation, and prepared reports for the prosecution, other service agencies, the court, and/or the Texas Youth Commission
- Appeared and testified in court
- Developed child placement plans, including completing placement applications, purchasing clothing, obtaining medical and psychological reports, and maintaining contact with children in placement
- Maintained current knowledge of available community resources for making referrals
- Participated in in-service training and continuing education and researched and maintained current knowledge of family law, counseling, treatment techniques, and applicable county-wide, departmental, and division policies and procedures
- Supervised and monitored juveniles on probation, assured client’s understanding of obligations with respect to conditions of the court’s order(s)
- Transported juveniles in-county and out-of-county using personal or county vehicles
- Awarded 'Probation Officer of the Year' in January 2004
Bagger
HEB Grocery Store
05.2022 - Current
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted with maintaining clean and organized store appearance.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
Bachelor of Arts - History
Texas A&M-Corpus Christi
Corpus Christi, TX12.1996
Skills
- Physical Restraint training (CPI)
- TBRI Practitioner
- Social service/outreach experience
- Training seminar design and presentation
- Bilingual
- Documentation proficiency
- Customer Service
- Motivational skills
- Self-awareness promotion
Accomplishments
Retired successfully from Williamson County Juvenile Services with 23 years experience as a Juvenile Probation Officer.
References
Available upon request
Machinesoftwareskills
- Microsoft Office (Word, Excel, Access and PowerPoint)
- Able to use phone, calculator, copy/fax machine
Certification
Certified Mediator
Certified Notary
Certified CPR/First Aid Training
Certified in CPI
TBRI Practitioner
Languages
Spanish
Limited Working
Timeline
(BIPP) Support Group Facilitator
Cognitive Center For Education
02.2023 - Current
Bagger
HEB Grocery Store
05.2022 - Current
Case Manager/Probation Officer
Williamson County Transformative Justice Program
09.2019 - Current
Juvenile Probation-Inter County Transfer Officer
Williamson County Juvenile Services
04.2007 - 08.2019
Juvenile Probation Officer
Travis County
01.2002 - 04.2007
Certified Mediator
Certified Notary
Certified CPR/First Aid Training
Certified in CPI
TBRI Practitioner
Bachelor of Arts - History
Texas A&M-Corpus Christi
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