Marc-Erlin Francois
San Diego,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing experience, interpersonal skills, excellent time management and problem-solving skills. Multilingual and highly motivated to constantly grow professionally.
Overview
11
11
years of professional experience
Work History
SDNP Manager /Assistant Program Manager
Catholic Charities
02.2023 - 05.2024
- Responsible for overseeing the San Diego Newcomers Project case management team.
- Supervising the staff, and assuring compliance with program protocols and standards.
- Develop an action plan with the Program Manager to strengthen case manager performance in areas needing improvement and implement, when necessary, corrective action according to agency policies.
- Answer calls promptly and conduct interpretation in a friendly and professional manner.
- Review and approve requests for client's cash assistance for department director approval.
- Developed new program and feature ideas for station.
Case Manager
Catholic Charities
10.2020 - 01.2023
- Review client documentation to determine program eligibility, conduct program orientation and assessment for newly enrolled clients.
- Work directly with clients (Cubans and Haitians) to develop practical self-sufficiency plans that includes both short and long-term goals.
- Answer calls promptly and conduct interpretation in a friendly and professional manner.
- Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments, legal and others.
- Prepare case files for review and/or monitoring activities in coordination with Quality Assurance team, Program Manager, and funders.
- Request monthly refugee cash assistance disbursements, as well as incentives and special assistance through the San Diego Newcomer Project.
Maintenance Technician
Paradise Village
10.2013 - 10.2020
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Rewired and replaced faulty electrical components in equipment.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Education
Associate of Arts - Liberal Arts And Sciences
San Diego City College
San Diego, CA05.2022
Associate of Arts - Business Administration
Universidad De Sonora
Sonora, Mexico02.2013
Certificate - English
American English School
Port-Au-Prince, Haiti05.2010
Skills
- Computers and Technology
- Multitasking and Time Management
- Active Listening
- Information Confidentiality
- Policy Interpretation
- Filing Documents
- Language skills
- Administrative Procedures
- Program Monitoring
- Staff Hiring and Evaluations
- Judgment and Decision-Making
Languages
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Full Professional
French
Limited Working
References
Upon request
Timeline
SDNP Manager /Assistant Program Manager
Catholic Charities
02.2023 - 05.2024
Case Manager
Catholic Charities
10.2020 - 01.2023
Maintenance Technician
Paradise Village
10.2013 - 10.2020
Associate of Arts - Liberal Arts And Sciences
San Diego City College
Associate of Arts - Business Administration
Universidad De Sonora
Certificate - English
American English School
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