Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marc-Erlin Francois

San Diego,CA

Summary


To seek and maintain full-time position that offers professional challenges utilizing experience, interpersonal skills, excellent time management and problem-solving skills. Multilingual and highly motivated to constantly grow professionally.

Overview

11
11
years of professional experience

Work History

SDNP Manager /Assistant Program Manager

Catholic Charities
02.2023 - 05.2024
  • Responsible for overseeing the San Diego Newcomers Project case management team.
  • Supervising the staff, and assuring compliance with program protocols and standards.
  • Develop an action plan with the Program Manager to strengthen case manager performance in areas needing improvement and implement, when necessary, corrective action according to agency policies.
  • Answer calls promptly and conduct interpretation in a friendly and professional manner.
  • Review and approve requests for client's cash assistance for department director approval.
  • Developed new program and feature ideas for station.


Case Manager

Catholic Charities
10.2020 - 01.2023
  • Review client documentation to determine program eligibility, conduct program orientation and assessment for newly enrolled clients.
  • Work directly with clients (Cubans and Haitians) to develop practical self-sufficiency plans that includes both short and long-term goals.
  • Answer calls promptly and conduct interpretation in a friendly and professional manner.
  • Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments, legal and others.
  • Prepare case files for review and/or monitoring activities in coordination with Quality Assurance team, Program Manager, and funders.
  • Request monthly refugee cash assistance disbursements, as well as incentives and special assistance through the San Diego Newcomer Project.


Maintenance Technician

Paradise Village
10.2013 - 10.2020
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Rewired and replaced faulty electrical components in equipment.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.

Education

Associate of Arts - Liberal Arts And Sciences

San Diego City College
San Diego, CA
05.2022

Associate of Arts - Business Administration

Universidad De Sonora
Sonora, Mexico
02.2013

Certificate - English

American English School
Port-Au-Prince, Haiti
05.2010

Skills

  • Computers and Technology
  • Multitasking and Time Management
  • Active Listening
  • Information Confidentiality
  • Policy Interpretation
  • Filing Documents
  • Language skills
  • Administrative Procedures
  • Program Monitoring
  • Staff Hiring and Evaluations
  • Judgment and Decision-Making

Languages

Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Full Professional
French
Limited Working

References

Upon request

Timeline

SDNP Manager /Assistant Program Manager

Catholic Charities
02.2023 - 05.2024

Case Manager

Catholic Charities
10.2020 - 01.2023

Maintenance Technician

Paradise Village
10.2013 - 10.2020

Associate of Arts - Liberal Arts And Sciences

San Diego City College

Associate of Arts - Business Administration

Universidad De Sonora

Certificate - English

American English School
Marc-Erlin Francois