MARC FARRO
West Long Branch,New Jersey
Summary
A dedicated, achievement-oriented professional characterized by hands-on experience in Operations Management and International Trade. Diversified experience in E-Commerce/EDI, Business Process, and Project Management functions.
Experienced team leader, using effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
32
32
years of professional experience
Work History
Manager of Inbound Logistics
PVH Corp.
Bridgewater, New Jersey
02.2016 - Current
- Report directly to Director of Strategic Services
- Manage all Infor Nexus portal/platform activity regarding document visibility
- Interact with factory/vendor base to support Factory Management initiative through Infor Nexus
- Collaborate with other business areas on exception reporting and clearing errors that compromise orders in legacy and SAP S4 systems
- Supervise day to day (XML/EDI 856) ASN activity to ensure there are no delays in distribution center receiving for both inbound and domestic orders
- Responsible for quarterly key metric reporting to executive management
- Directly involved and responsible for all independent project work outside normal day-to-day activity
National E-Commerce/EDI Manager
COSCO CONTAINER LINES AMERICAS, INC.
Secaucus, New Jersey
10.2003 - 09.2015
- Report directly to Executive Vice President of Business Process & Systems Division
- Manages and controls EDI projects and resources
- Design and implement strategies for improvement, based on KPI analysis
- Direct interface with assigned VIP accounts (Wal-Mart, Target, Ashley Furniture, etc.) and trading partners to specify E-Commerce requirements
- Analyze and translate business processes and project requirements into technical solutions
- Participates in the strategic planning of EDI schemes and tactical implementation
- Responsible for maintaining maximum supply chain, logistics exposure for all EDI customers/vendors
- Direct involvement with US/Canadian Custom projects and change initiatives
- North American roll out and primary support of Maintenance and Repair EDI Application
- Assisted in and implemented Chassis Exception Initiative for North America
National Business Process Manager
COSCO CONTAINER LINES
Secaucus, New Jersey
01.2001 - 10.2003
- Report directly to General Manager of Business Process & Systems Division
- Oversee and evaluate all North American Business Policy and Procedure
- Complete ownership of the global information system pertaining to User/IT interface including, but not limited to, enhancements, revisions, system implementation, data integrity, & training
- Document business process, system design requirements and logic specifications for submission to technical development teams
- Responsible for ongoing communication with global and territorial Business Process Teams
- Extensive international travel including a two-month stay in China for global system’s training, system transformation, and gap analysis.
Business Process/Project Manager
COSCO AMERICAS, INCORPORATED
Secaucus, New Jersey
12.1999 - 01.2001
- Report directly to Executive Vice President of Special Projects
- Define and analyze corporate/regional processes to help develop and structure the implementation of a new Global Information System
- Direct supervisor of a Business Process Committee created to liaison between both the end user and IT department to streamline business rules and systems issues.
- Responsible for helping enhance current system platform in turn promoting a more comfortable work environment for the user.
- Spearhead all major North American projects from the project’s inception to its eventual implementation
Export Business Process Owner/Manager
MAERSK INCORPORATED
Madison, New Jersey
09.1998 - 12.1999
- Direct support of internal and external customer service as well as global systems.
- Maintain and streamline hazardous processes/procedures on a global scale.
- Provide training and local roll out of global customer service systems including booking, documentation, quoting, and traffic.
- Assist all trade lanes in commercial decisions and claims.
- Responsible for International Workshops/Education for global systems implementation.
Middle East Trade Lane Manager
MAERSK INCORPORATED
Madison, New Jersey
03.1994 - 08.1998
- Responsibilities entailed controlling, directing, and managing all Middle East documentation and operational issues daily.
- Influential role in reorganizing, restructuring, and centralizing both export documentation and traffic.
- Provide cross-training for employees to maintain high productivity levels.
- Manage and maintain all export tradelanes in absence of direct supervisor.
- Control and manage customer service activities for the New York Agency, which include authorizing, arranging and coordinating diverse and special customer requests in a Call Center atmosphere.
- Interface productively with Sales, Intermodal, and other regional offices to enhance total and proper transportation policies.
- Interface with upper management and furnish weekly group evaluations consisting of both service failure issues and phone statistics.
Education
Bachelor of Science - Business Administration, Management
MONMOUTH UNIVERSITY
West Long Branch, New Jersey01-1991
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
Timeline
Manager of Inbound Logistics
PVH Corp.
02.2016 - Current
National E-Commerce/EDI Manager
COSCO CONTAINER LINES AMERICAS, INC.
10.2003 - 09.2015
National Business Process Manager
COSCO CONTAINER LINES
01.2001 - 10.2003
Business Process/Project Manager
COSCO AMERICAS, INCORPORATED
12.1999 - 01.2001
Export Business Process Owner/Manager
MAERSK INCORPORATED
09.1998 - 12.1999
Middle East Trade Lane Manager
MAERSK INCORPORATED
03.1994 - 08.1998
Bachelor of Science - Business Administration, Management
MONMOUTH UNIVERSITY